Technical Support EngineerVirtualVocations • Tempe, Arizona, United States

Technical Support Engineer

VirtualVocations • Tempe, Arizona, United States

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Technical Support Engineer to provide exceptional technical support for its platform.

Key Responsibilities

Provide first-line technical support to customers through various communication channels

Diagnose customer issues and deliver clear, timely resolutions while documenting interactions

Collaborate with internal teams to resolve issues and improve product offerings

Required Qualifications

Minimum 1-2 years of experience in a technical support role or related field

Strong understanding of networking concepts, including TCP / IP, firewalls, and ports

Experience troubleshooting software applications, preferably in a SaaS environment

Proficiency in technical documentation and knowledge base creation

Experience with ticketing systems (e.g., Salesforce) is a plus

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Technical Support Engineer • Tempe, Arizona, United States

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