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Service Coordinator
Service CoordinatorStratix Corporation • Salt Lake City, UT, United States
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Service Coordinator

Service Coordinator

Stratix Corporation • Salt Lake City, UT, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Position Summary :

The THD Service Coordinator plays a critical role in supporting the operational efficiency of the THD program by managing Return Material Authorizations (RMAs), coordinating equipment refurbishment workflows, and ensuring accurate inventory handling. This position requires strong attention to detail, organizational skills, and the ability to work collaboratively with internal teams and external vendors.

Key Responsibilities :

  • Upload or create RMA templates to support standardized processing.
  • Receive and inspect inbound damaged or defective inventory.
  • Create and manage RMAs using Oracle E-Business Suite (EBS).
  • Track RMA receipt and shipment transactions; validate for accuracy and completeness.
  • Investigate and correct RMA transaction discrepancies.
  • Generate shipping labels for outbound RMAs to vendors.
  • Clean and package repaired or replaced equipment for redistribution.
  • Monitor the refurbishment team’s workflow and set daily priorities to ensure timely processing.

Qualifications :

  • High school diploma or equivalent; associate degree or higher preferred.
  • Experience with Oracle EBS or similar ERP systems is strongly preferred.
  • Prior experience in inventory management, logistics, or service coordination.
  • Strong organizational and time management skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
  • Excellent communication and problem-solving skills.

    • Physical Requirements :

  • Ability to lift and move equipment as needed (up to 50lbs).
  • Standing or walking for extended periods may be required.
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