Workforce Management Manager - Phlebotomy

Job Description

Workforce Management Manager - Phlebotomy - Norristown, PA (HYBRID), Monday to Friday, 8:00 AM to 5:00 PM

The Workforce Management Manager is responsible for leading a team of analysts and schedulers within a Region. Responsible for optimizing staff deployment and resource allocation, including forecasting demand, scheduling staff and analyzing performance metrics to ensure service levels are met.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

Leadership:

• Management of the day-to-day operations of the Workforce Management (WFM) Team; provide leadership and development to WFM employees with a focus on achieving regional business goals and strategies.

Analysis/reporting:

• Provides reporting for key stakeholders, patient services leadership, and regional leaders. Identify and drive implementation of effective knowledge management tools and practices.

Forecasting resource needs:

• Collaborate with cross-functional partners to align forecasts with business needs; monitor & adjust forecasts based on changing business conditions and new data; presents findings and recommendations to management in a clear and concise manner; Stays up to date on industry trends and economic factors that may impact forecasts.

Collaboration:

• Builds strong relationships within patient services and across functions including commercial/sales team; ability to influence beyond team of direct reports.

Qualifications

Required Work Experience:

• 5+ years leading a remote team.
• Excellent communication and ability to build strong relationships.
• Strong collaboration and influencing skills.

Preferred Work Experience:

• Experience in workforce management, forecasting, and/or analytical roles
• PSC/IOP leadership experience is a plus.

Knowledge:

• Bachelor's degree required
• Knowledge of Six Sigma or Lean is beneficial

Skills:

• Strong Analytical skills
• Ability to prioritize, plan, and organize
• Advanced skills in Excel (graphs, pivot tables, and understanding formulas)
• Proficient in Microsoft Office suite (PowerPoint, Word, etc)

Required:

• Responsible for the leadership and development of a team of schedulers and an analyst
• Travel between 25-50%

About the Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.