User Support Manager I

Agency

Department of Information Technology

Division

DIT Transportation

Job Classification Title

User Support Manager I (NS)

Position Number

Grade

DT09

About Us

The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies as well as schools colleges and universities. NCDITs mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable high-speed internet.

Description of Work

Salary Range: $81504 - $122256

Are you ready to take the next step in your career

We currently have an opening for a User Support Manager I

This position may be eligible for hybrid remote work in accordance with state policy and the agencys remote work program but does require weekly onsite work

This vacancy is open to current North Carolina state government and current UNC System employees only or previous NC state government and UNC System employees with unexpired RIF priority re-employment rights. Current temporary employees working in NC state government or in the UNC System will also be considered.

Key Responsibilities:
This position serves as the Eastern Field Desktop Support Manager for Client Services. Providing management oversight and governance our teams provide our customers with the best possible service by being dependable responsive and by taking ownership of each customers service request as well as managing the delivery and development of IT commodity products and services to end users. These staff members provide knowledge and skills in the different types of computer hardware software peripherals and components networking protocols and communications.

About the Division:
This position is in DIT-Transportation and provides IT services to the NC Department of Transportation (DOT). Within the Transportation Division the Business Relations Management (BRM) unit provides strategic planning research consulting and the implementation of process improvement actions that will administer industry best practices following all State and DOT policies and standards.

Note: This managerial position reports daily to any area within Regions 1 2 and 6 that includes the following counties: Person Granville Vance Warren Halifax Nash Edgecombe Wilson Wake Johnston Durham Franklin Northampton Hertford Gates Bertie Chowan Perquimans Pasquotank Camde Currituck Dare Tyrell Washington Martin Beauford Pitt Hyde Greene Lenoir Jones Craven Pamlico Carteret Onslow Duplin Pender New Hanover Brunswick Columbus Bladen Sampson Harnett Cumberland Bladen Robeson.

Knowledge Skills and Abilities/Management Preferences

The following Management Preferences are not required but applicants that possess these skills are preferred:

Demonstrated experience managing technical teams that provide operational support includingassigning responsibilities recruiting training and coaching with the ability to contribute to strategic planning
Demonstrated knowledge to implement and manage technology solutions including developing andmaintaining effective working relationships with internal and external customers
Demonstrated experience and the ability to technically review accomplishments to assure thatprogram missions and goals are being met

Discover why NCDIT is the ideal destination for your professional growth -Why Work for NCDIT

Minimum Education and Experience

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelors degree in computer science or an IT related field from an appropriately accredited institution and four years of progressive experience in the information technology field

OR

Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and five years of progressive experience in the information technology field

OR

High School or GED and eight years of progressive experience in the information technology field; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

Recruiter:

Tina Honeycutt Holmes

Recruiter Email: