Workforce ManagerVirtualVocations • Oakland, California, United States
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Workforce Manager
VirtualVocations • Oakland, California, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Workforce Manager to optimize capacity, scheduling, and performance systems for the Customer Experience team.
Key Responsibilities
Build and maintain accurate volume forecasts and translate them into staffing requirements
Manage agent schedules, PTO requests, and monitor real-time queue performance
Develop WFM dashboards and reports to track key metrics and deliver performance insights
Required Qualifications
At least 7+ years of experience in Workforce Management within a Customer Experience organization
Proven experience working within Zendesk and Google Sheets
Ability to drive strategy and business action using data
Experience in high-complexity industries is a plus
Familiarity with data tools and HR platforms is advantageous
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Workforce Manager • Oakland, California, United States
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