Customer / Client Engagement Manager (Federal Programs)

Customer / Client Engagement Manager (Federal Programs)

Technica Corporation is seeking a Customer / Client Engagement Manager (Federal Programs) to partner with our Program Managers and leadership team to deepen customer trust, strengthen satisfaction, and enable program growth and expansion across our federal portfolio.

This is a new and evolving role designed for an experienced GovCon professional who thrives at the intersection of customer engagement, operational insight, and strategic growth enablement. The individual in this role will help define how Technica institutionalizes customer intimacyturning strong delivery into customer advocacy, high CPARS outcomes, and follow-on work.

This position is a peer partner to Program Managers, focused on ensuring customer relationships are intentional, proactive, and aligned with mission success and long-term contract growth.

The position will be located in Sterling, VA and may support a hybrid work schedule. The final approved work schedule arrangement will be coordinated with the hiring manager. This position may require travel of 10-20%.

Strategic Customer Engagement

• Partner with Program Managers to support and enhance customer engagement strategies across assigned programs
• Build strong, trusted relationships with mission, functional, and senior customer stakeholders, expanding Technica's relationship footprint beyond day-to-day execution
• Serve as a senior escalation support and alignment resource, partnering with Program Managers to help resolve customer concerns while preserving PM ownership and accountability

Program Growth Enablement

Program Manager Partnership

Customer Satisfaction & CPARS Focus

Internal Coordination & Influence

Requirements

Desired

Overview

At Technica Corporation, our goal is to provide exceptional professional services and innovative technology solutions that meet or exceed our customer's expectations. We specialize in a wide range of advanced information technology solutions from Systems Engineering to Cyber Security, and from Software Development to Product Solutions. From our locations across the DC Metro area, Hampton, Virginia, and Huntsville, Alabama, we provide technological subject matter expertise, program management and business process knowledge as a trusted advisor in support of our Department of Defense and other Federal Agency customers.

EEO

EQUAL EMPLOYMENT OPPORTUNITY

It is Technica's policy to affirmatively support Equal Employment Opportunity (EEO) for all qualified individuals without regard to color, gender, religion, creed, national origin, age, race, disability, gender identity, genetic information, sexual orientation, marital status, veteran status or any other characteristic protected by law. This policy covers all aspects of the employment relationship including recruiting, hiring, compensation, assignment, promotion, transfer, training, working conditions, employment longevity, retirement, employee benefits and termination.

Technica's EEO philosophy promotes equal employment opportunity throughout the organization. Any form of unlawful employee harassment based on the above mentioned characteristics is prohibited. Equal Opportunity Employer Minorities / Women / Vets / Disabled / Gender Identity / Sexual Orientation.