Service Advisor

Truck Service Advisor

Frank's Truck Center is looking for a full time Truck Service Advisor - come start an exciting career with us!

Frank's Truck Center is an award-winning dealership serving GMC, Freightliner, Isuzu and Hino clients with high quality customer service.

We are a fast paced, customer driven dealership seeking a reliable, self motivated person with excellent communication skills to add to our exceptional Truck/Medium to Heavy Duty Service Department.

Please, only those with dealership experience apply.

Some job responsibilities are:

• Greet customers and provide excellent customer service
• Schedule appointments and manage service orders
• Liaison between the customers and technicians
• Listen to customer concerns and accurately diagnose vehicle issues
• Recommend appropriate services and repairs based on customer needs
• Provide estimates for service costs and timelines
• Constant communication with customer over the phone and in person
• Keep customers informed of the status of their vehicles
• Constant communication with technicians to ensure proper services and timely completion of repairs
• Opening repair orders and invoicing
• Closing repair orders and taking payments
• Vehicle parts and service knowledge

Required experience - the ideal candidate will have:

• At least 2 years service advisor/writer experience in an auto or truck dealership
• Exceptional customer service skills
• Computer and organizational skills
• Invoicing and vehicle knowledge
• CDK experience strongly preferred
• Experience with fleets a plus
• Bi-Lingual in Spanish a plus
• Technical school/training a plus

Benefits include:

• Competitive starting salary ($70-90k per year) with opportunity to grow and earn much more!
• Monday - Friday hours - some evening hours, but no Saturdays!
• Medical, Dental, AFLAC
• 401(k) + match
• Paid time off- vacation, sick and holidays
• Life insurance w/AD&D Feature
• Access to mental health resources
• Paid training to develop hard and soft skills
• Long term job security - family owned and operated for 95 years

Work for the area's most award winning dealership!

Frank's Truck Center is a full service dealership for GMC, Freightliner, Hino and Izuzu vehicles including sales, service and parts. Since 1930 Frank's Truck Center has been serving the truck industry with honesty and integrity.