Talent.com
Customer Service Representative
Customer Service RepresentativeWaterway Carwash • Kansas City, MO, United States
Customer Service Representative

Customer Service Representative

Waterway Carwash • Kansas City, MO, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Overview

Waterway is hiring Customer Service Associates at our Stateline location! Join our Team - Every day is an opportunity to Shine!

Ready to make an impact with exceptional customer service? As a CSA, you'll ensure that every customer's needs are met while enjoying a supportive team-based work environment with flexibility, promotional and development opportunities, and great perks!

You'll sell premium car wash services, Clean Car Club memberships, and trendy retail items, while engaging customers at the carwash tunnel entrance, gas pumps, or inside the retail store. No two days are alike, with rotating outdoor and indoor duties that keep things fresh and varied. It's more than a job-it's a chance to grow and build a rewarding career. Ready to join a dynamic team? We can't wait to have you!

Compensation : Average $20 / hour ($16 / hr base + up to $5 / hr sales bonus)

Schedule : Flexible schedules including daytime, evening, mid-week and weekend shifts that suit your availability.

Location : Waterway Stateline - 8507 State Line Rd. Kansas City, MO 64114 . Other locations across Kansas City available.

What else you'll enjoy :

  • People Focused Role - love helping people? Spend your time engaging with customers and great team-mates.
  • Work Culture - Fun and active. Friendly team focused culture. Supportive managers and peers.
  • Training and Experience - structured training and development. Learn valuable service, sales, and operational skills. Clear learning and development paths to support advancement.
  • Flexible Scheduling - variable schedules built around your availability.
  • Perks and Discounts - free carwashes plus fuel and retail store discounts
  • Tuition Assistance Program - Continuing your education? Up to $4k / year in Tuition Assistance Bonus.
  • Advancement and Cross Training - highly structured promotional path. Cross training opportunities. Promote from within culture. Path to Management Development Program.

Waterway is proud to be recognized a multi-time USA Today Top Workplace as voted by our team members!

Qualifications

What you need :

  • Be friendly and engaging! A positive attitude and a will to succeed!
  • No experience required. Experience in customer service, retail, or sales preferred.

    • Minimum Requirements :

  • Current and valid drivers' license;
  • Professional demeanor, behavior, and appearance in accordance with company policy;
  • Ability to perform all essential functions safely without endangering oneself or others;
  • Ability to comply with local / State health code requirements for soda fountain and food service / sales; and
  • Meet local / State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
  • Ability to complete all required trainings / certifications required to perform any of the required functions.

    • Responsibilities

    What You'll Do - The Details :

  • Provide excellent and timely customer service to create a pleasant experience for customers. Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs.
  • Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location.

    • Car Washes - identify customer needs and present complimentary solutions.

  • Clean Car Club memberships - identify customer wash frequency and needs, effectively present options and the benefits and value of membership.
  • Additional purchase options - enthusiastically offer additional purchase options of retail merchandise or services in the convenience store.
  • Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to :

    • Outside areas : gas pump islands, payment terminal, and entrance to tunnel; and,

  • Inside areas : counters, merchandize display areas, restrooms, and customer waiting areas.
  • Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management.
  • Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology.
  • Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety.

    • Other Functions

  • Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers.
  • Perform various transactional functions to meet customer demand and store staffing needs.
  • Various other functions as identified and directed by management.

    • Physical Requirements

    Work Environment / Physical Demands

  • Environmental - may work primarily outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise.
  • Physical - periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level. Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement. Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances.
  • Vision and Hearing - Far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds (e.g., alarms, horns, vehicles, and equipment).
  • Language - must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes.
  • Cognitive - perform arithmetic calculations and operate data entry devices.
  • Attendance - maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays.

    • EEO Statement

    If an accommodation is needed to participate in the application and interview process, you may request one by contacting our Recruiting Department (Recruiting@waterway.com). Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status.

    [job_alerts.create_a_job]

    Customer Service Representative • Kansas City, MO, United States

    [internal_linking.similar_jobs]
    Customer Service Representative

    Customer Service Representative

    Riverside Transport, Inc. • Kansas City, KS, US
    [job_card.full_time]
    Interviews customers and records interview information into computer for customer service by performing the following duties. Essential Duties and Responsibilities include the following.Communicate ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service Representative ( Remote )

    Customer Service Representative ( Remote )

    Third Party CS • Kansas City, MO, US
    [filters.remote]
    [job_card.full_time]
    Customer Service Representative.The customer service representative will be responsible for answering client inquiries, providing product information, and helping the customer by being informative,...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative (Work From Home)

    Customer Service Representative (Work From Home)

    Wing • Grandview, MO, US
    [filters.remote]
    [job_card.full_time]
    Customer Support / Remote] - Anywhere in U.Competitive Salary / Paid Training - As a Customer Service Rep you'll : Manage inbound and outbound calls. Resolve customer concerns effectively and effici...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service Representative I

    Customer Service Representative I

    FORCE America, Inc. • Riverside, MO, US
    [job_card.full_time]
    Customer Service Representative.Customer Service Representative position.This Customer Service Representative supports our company divisions. They will provide customer support by responding to inqu...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Service Sales Representative - First Aid and Safety

    Service Sales Representative - First Aid and Safety

    Cintas • Lenexa, KS, US
    [job_card.full_time]
    Service Sales Representative - First Aid and Safety.Cintas is seeking a Service Sales Representative - First Aid and Safety to sell and service customers in a manner which exceeds their expectation...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Client Service Representative

    Client Service Representative

    Netsmart • Overland Park, KS, US
    [job_card.full_time]
    Customer Support Representative.Netsmart is seeking a detail-oriented Customer Support Representative to provide high-quality support to our users. In this role, you will address routine support req...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Customer Service Representative

    Customer Service Representative

    Community Choice Financial • Kansas City, MO, US
    [job_card.full_time]
    Customer Service Representative.At Speedy Cash, we're more than a financial service provider; we're a trusted ally for hard-working customers who are seeking quick and reliable financial solutions....[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Customer Service Specialist

    Customer Service Specialist

    PPC Flexible Packaging • Kansas City, KS, US
    [job_card.full_time]
    The Customer Account Specialist position is responsible for providing best in class customer service to Sales and a portfolio of assigned customers. Accountable for managing customer orders through ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Customer Service Representative

    Customer Service Representative

    Pavago • Kansas City, MO, US
    [job_card.full_time]
    Customer Service Representative (CSR).Our client is seeking a Customer Service Representative (CSR) to manage inbound customer inquiries, resolve issues, and deliver a positive service experience a...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative - Work From Home

    Customer Service Representative - Work From Home

    Reliance Matrix • Shawnee, KS, US
    [filters.remote]
    [job_card.full_time]
    Call Center / Remote] - Anywhere in U.Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Reliance Matrix, you will : Answer inbound calls providing customer service to Policy...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Customer Service Representative (Part-Time)

    Customer Service Representative (Part-Time)

    Dayton Freight • Grandview, MO, US
    [job_card.part_time]
    Customer Service Representative.Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquiries including freight pickup requests, rate quotes or...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Customer Service Representative – TurboTax

    Remote Customer Service Representative – TurboTax

    TurboTax • Belton, Missouri
    [filters.remote]
    [job_card.full_time]
    Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service Representative (Bilingual)

    Customer Service Representative (Bilingual)

    Ccffamilyofbrands • Kansas City, MO, US
    [job_card.full_time]
    Customer Service Representative.As a Customer Service Representative (CSR), youll help people in your community access the financial solutions they needright when they need it the most.Youll play a...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Customer Care Representative I

    Customer Care Representative I

    Quest Diagnostics Incorporated • Lenexa, KS, US
    [job_card.full_time] +1
    Customer Care Representative I - Lenexa, KS.Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer co...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative - Work From Home

    Customer Service Representative - Work From Home

    StartCap • Kansas City, MO, US
    [filters.remote]
    [job_card.full_time]
    Customer Support / Fully Remote] - Anywhere in U.K per year - As a Customer Service Representative at StartCap, you will assist customers with inquiries, troubleshoot issues, and provide product in...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service Representative I

    Customer Service Representative I

    Forrest T Jones & Company • Kansas City, MO, US
    [job_card.full_time]
    Responsible for responding to inquiries from policy holders, field force, and home office staff via telephone, correspondence, and personal contact. Address topics including policy provisions, compa...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Customer Service Representative ($20 PH starting)

    Customer Service Representative ($20 PH starting)

    SPECTRUM • Kansas City, MO, US
    [job_card.full_time]
    This role requires the ability to work lawfully in the U.Are you a digitally-savvy problem solver? Do you enjoy multitasking? Are you personable and patient with a passion for customer service? The...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Regional Sales Assistant / Customer Service Representative

    Regional Sales Assistant / Customer Service Representative

    Sika • Kansas City, KS, United States
    [job_card.full_time]
    With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential constructio...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]