English-Spanish Bilingual Telephone Interviewer

Job Description:

Are you a people person with a knack for building rapport and conducting engaging conversations?
UF has an opportunity for you as a Part-Time Bilingual English-Spanish Telephone Interviewer in the UF Survey Research team.

Reviewing applications throughout Spring 6, with initial training sessions scheduled to start in February.

As an English-Spanish Bilingual Telephone Interviewer, you'll be responsible for conducting surveys over the phone with diverse respondents. Your communication skills play a vital role in gathering valuable data for academic and business research, while you gain hands-on experience in the field of survey research.

Conveniently located in downtown Gainesville at UF’s Innovation Square, the UFSRC is a casual call center work environment that has a flexible part-time schedule which allows employees to balance academic and personal commitments while gaining valuable work experience. . Depending upon the department’s needs, interviewing shifts are available between AM and PM on weekdays, PM to 6PM on Saturdays, and 3PM to 6PM on Sundays.

To succeed in this role, you'll need exceptional communication and interpersonal abilities, a clear speaking voice, and the capacity to adapt to various situations. Basic proficiency in computers and technical knowledge, a willingness to learn new software, and the ability to follow instructions are also essential.
No sales, marketing, lobbying, or fundraising is involved with this position.

At the UFSRC, an English-Spanish Bilingual Telephone Interviewer can expect:

• Starting pay of $./hour plus productivity incentives based on above-average performance.
• Opportunities for quick promotion and pay increases.
• Paid orientation and paid training.
• Creating your own work schedule with options to choose from: weekday afternoon shifts (3PM-6PM), weekday evening shifts (6 PM-9 PM), 3-hour weekend afternoon shifts, and weekday grave shifts (9 PM- PM).
• Flexible scheduling - employees who maintain good attendance may have the flexibility to pick up or drop shifts when available.
• Relaxed, friendly, temperature-controlled environment with the ability to read and study non-electronic sources while working.
• Headset required for the role is provided. No additional equipment needed.
• An opportunity to develop communication skills and gain experience collecting data for research.
• Free access to UF online training and career development courses.
• Interesting and meaningful work.
• A convenient location close to UF’s main campus.

Expected Salary:

$. / hour with an opportunity to receive performance incentives based on above-average productivity.

Minimum Requirements:

• years old or older.
• High school diploma or equivalent.
• Ability to work at least hours per week.
• Able to work for the next 3 months after start date.
• Clear & professional speaking voice in fluent English and fluent Spanish.
• Ability to work at least 3 weekday evenings 6 PM to 9 PM per week
• Ability to work one 3-hour weekend shift
• Ability to work from 9 PM to PM at least 1 weekday per week on seasonal projects contacting the Central Time Zone (i.e. Texas)

Preferred Qualifications:

• Ability to read from a script exactly as written
• Ability to listen effectively and follow instructions
• Basic computer literacy
• Customer service and telephone experience
• Ability to follow standard operating and project-related procedures