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Quality Coordinator (Manufacturing)
Quality Coordinator (Manufacturing)Accentuate Staffing  • Raleigh, NC, US
Quality Coordinator (Manufacturing)

Quality Coordinator (Manufacturing)

Accentuate Staffing • Raleigh, NC, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Responsibilities:

  • Process and manager all customer Return Material Authorization (RMA), excluding Field Service, for the facility through request to payment
  • Review projects quality requirements in the order entry / planning phase. Interface with Engineering and Order Management/Project Management to ensure customer quality requirements are clearly identified and well understood.
  • Utilize and assist with maintaining witness notifications forecast for multiple orders.
  • Lead continuous improvement efforts of witness inspections planning and execution between Manufacturing Engineering, Planning, Operations, and Contracts departments.
  • Interface with Contracts Team and QA Engineers to forecast and prioritize critical documentation needs.
  • Assist in developing and maintaining witnessing and documentation KPI’s reporting.
  • Generate CARs in the system for customer escapes
  • Coordinate CAR investigations, root cause analysis, and action plan development.
  • Develop process and procedures, and reporting for Customer Satisfaction Surveys
  • Lead continuous improvement activities, in conjunction with CIP staff, to reduce customer escapes and customer Non-Conformance Reports.

Requirements:

  • Associate’s degree (A. A.) or equivalent from two-year college or technical school or equivalent combination of education and experience.
  • 0 – 3 years experience working with quality management systems within a Manufacturing environment, preferably within an engineer-to-order industrial products environment.
  • 0 – 3 years experience working with customers.
  • Ability to work effectively with site leadership
  • Professional presence, especially when dealing with customers.
  • Excellent collaboration with customers, quality, engineering, and planning functions.
  • Ability to perform multiple tasks and maintain excellent request response time.
  • Computer literacy applied to scheduling and data management.
  • Strong interpersonal skills requiring the ability to resolve conflicting interests and obtain cooperation and the ability to interact with all facility personnel, corporate resources, and customers.
  • Microsoft Office experience (Excel and Word).
  • Excellent written and verbal communication skills.

Preferred:

  • Bachelor’s degree in Engineering or Business.
  • Strong leadership skills, ability to influence without control, self-starter, and proactive thinker and problem solver.
  • Strong interpersonal skills requiring the ability to resolve conflicting interests and obtain cooperation and the ability to interact with all facility personnel and leadership.
  • ERP system (SAP, Oracle, etc.) experience.
  • ISO9001 experience.
  • ASME Boiler & Pressure Vessel Code experience.
  • Nuclear industry, NQA-1, and/or 10CFR50 Appendix B quality experience.
  • Knowledge of non-destructive examination methods.
  • Knowledgeable of manufacturing processes.
  • Project coordination or management experience.
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