Manager of Customer Support EngineeringVirtualVocations • Fort Myers, Florida, United States

Manager of Customer Support Engineering

VirtualVocations • Fort Myers, Florida, United States

[job_card.variable_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Manager, Customer Support Engineering.

Key Responsibilities

Ensuring the delivery of an exceptional customer experience at scale

Setting measurable goals to evaluate and consistently improve CSE team performance

Handling escalated cases and engaging stakeholders to drive cross-functional improvements

Required Qualifications

5+ years experience in a highly technical customer-facing or technical management role

Experience operating as a technical leader who resolves concerns for developers

Experience working with a globally distributed, technical support team

Experience setting and managing KPIs and growth plans for team members

Technical knowledge within modern application development and deployment

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