Scheduling Representative

Passionate, driven people dedicated to making a difference in healthcare.

SpecialtyCare is a leading provider of clinical services to hospitals. We partner with hospitals to drive, sustain, and accelerate high performance. We offer a portfolio of solutions that include neuromonitoring, perfusion, surgical assist, autotransfusion, minimally invasive surgical support, and sterile processing. SpecialtyCare’s clinicians focus their efforts to improve operational efficiencies, improve outcomes, and maintain exceptional levels of satisfaction. We compete on results.

Job Summary

SpecialtyCare continues to grow and we are hiring a Scheduling Representative for our West IONM Scheduling Department. As a Scheduling Representative, you are responsible for answering a high volume of calls that come into the department, scheduling cases, while also facilitating communications between clinicians and hospital staff, and managing the data entry of scheduling requests received. This position will work a schedule of Monday-Friday 8:30am-5:00pm Pacific Time and is fully remote. Candidates that live in Pacific Time are highly preferred.

• Answer calls that come into the communications center and determine appropriate action for follow through while providing excellent customer service
• Schedule and modify appointments accurately for all elective and emergency surgical procedures
• Exhibit professional communication, both written and verbal, when interacting with internal and external customers
• Obtain required patient demographic information, including insurance information, surgical information and case details
• Coordinate, process and respond to all incoming faxes and emails for surgical scheduling including case confirmations.
• Communicate case changes in a timely manner to management and clinical staff
• Organize and enter a high volume of scheduling requests that are received, while also reviewing data for error, missing pages or information, and resolving any discrepancies
• Other duties as assigned

Requirements

• College degree or vocational school certificate preferred
• Experience with scheduling in a fast-paced environment preferred
• Experience in a medical setting, orthopedics preferred
• Basic understanding of medical terminology preferred.
• Proficiency with Microsoft Office products

The Successful Candidate:

The successful candidate must bring a high level of ethical, intellectual, professional and personal values that complement the team and company vision. The following competencies are highly valued:

• Strong attention to detail
• Ability to work collaboratively with a wide variety of individuals and personalities, presenting a courteous and helpful demeanor at all times
• Ability to recognize and respond appropriately to urgent/emergent situations including case cancellations and changes as required.
• Ability to work flexible hours including evenings, weekends, and holidays
• Likes to work in a fast paced, highly collaborative environment with the ability to meet deadlines
• Lives the SpecialtyCare Values – Integrity, Teamwork, Care, and Improvement

SpecialtyCare offers a competitive benefits package including medical, vision, dental, life, 401K plus match, and PTO plan. Hourly Wage Estimate: $15.10-$23.37/hour (Several factors, such as specific skill set, education level, certifications and years of experience, are considered to determine actual compensation).