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Customer Service Specialist
Customer Service SpecialistThe Bellante Agency, Inc • Hales Corners, WI, US
Customer Service Specialist

Customer Service Specialist

The Bellante Agency, Inc • Hales Corners, WI, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Benefits :

  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Benefits / Perks

  • Competitive hourly pay rate plus commission and / or bonuses
  • Paid training
  • Paid Time Off
  • Group Health Insurance
  • Group Dental Insurance
  • Group Vision Insurance
  • 401k Matching

    • Job Summary

    The Customer Service Specialist provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

    Responsibilities

  • Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
  • Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
  • Drives customer satisfaction by following best practices : Personal Insurance Review, rate revision notification, and claims process
  • Processes change to existing accounts and policies
  • Serves as a liaison on behalf of the customer between the agency and various business partners
  • Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
  • Schedules appointments with existing or prospective customers for agency employees

    • Qualifications

  • Demonstrated customer service experience
  • Effective communication skills
  • Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
  • P and C Insurance License and / or Life insurance License

    • This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.

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    Customer Service Specialist • Hales Corners, WI, US

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