Senior Team Manager

The main responsibility of the Senior Team Manager is to consistently work to increase the effectiveness and efficiency of Floor Operations team performance as well as maintain quality service by enforcing performance standards resolving quality / service problems identifying trends and recommending system improvements

Building a strong Operational team while ensuring the smooth running of the business is the main performance objective of this role.

Many of these tasks are performed ad hoc and are often unpredictable. It is vital that a person in this position uses good judgement to make the right decision for the operation while always showing the highest level of character.

Responsibilities :

• Analyze employee data and performance
• Manage employee expectation and eventual requests
• Work with internal systems (JIRA TTS WIKI Evo Desk NEVOS etc.)
• Partner with Human Resources to ensure appropriate team member accountability and appropriate disciplinary responses
• Routine floor walks within the studio
• Establish and maintain culture of performance excellence within the studio;
• Identify necessary adjustments and / or improvements to meet globally set KPIs and OKRs
• Maintaining staff by recruiting selecting orienting training developing and supervising subordinates;
• Planning monitoring appraising and reviewing job contributions of subordinates;
• Accomplishing staff results by communicating job expectations and feedback;
• Ensuring continuous and properly organized communication flow within team subordinates and with other departments;
• Increasing the effectiveness and efficiency of subordinates performance through improvements of Operations functions within own department or initiating cross-departmental improvements;
• Maintaining quality service by enforcing quality and service standards analyzing and resolving quality and service problems identifying trends and recommending system improvements;
• Developing and maintaining internal documentation (manuals procedures regulations etc.) for subordinates in compliance with general Company policies and supporting business needs;
• Supporting efficient workload distribution for subordinates in compliance with labor law and business needs;
• Forecasting and tracking of the Operations related costs to achieve accuracy of the spending and compliance with the budget;
• Presents regular reports to clients and / or management and peers on progress and forecast of teams KPIs escalating issues and evaluating needed support;
• Performing other duties as asked by the direct manager which are related to this position and which meet the qualifications;
• Replace colleagues during their vacations sick leaves and other absences;

Qualifications : Qualifications :

Additional Information :

Benefits :

All your information will be kept confidential according to EEO guidelines

Job Type : Full-time

#EVOMIL

Remote Work : No

Employment Type : Full-time

Key Skills

Omnigraffle,Technical Project Management,Financial Services,Growing Experience,Database Development,Management Experience,Interaction Design,Tableau,Restoration,Operations Management,Big Data,Alteryx

Department / Functional Area : Operations

Experience : years

Vacancy : 1