Escalation Response Specialist

A company is looking for an Escalation Response Specialist II.

Key Responsibilities

Provide timely resolutions to escalated issues from various communication channels

Maintain relationships between departments to ensure appropriate issue resolution

Support root cause analysis of member / provider issues and develop recommendations to enhance experiences

Required Qualifications

High School diploma or GED required

1 - 2 years of related experience required

Vocational or technical education may be required

Experience with Medicare, call center, and billing is highly preferred

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship