Program Support Assistant

Summary

Dayton VA Medical Center is seeking a Program Support Assistant (PSA) for our Surgical & Procedural Care Nursing Service.

The PSA plays a key role in managing the timekeeping process. Primary responsibilities include data entry and administrative tasks to ensure accurate and timely processing of time cards.

Incumbent must interact professionally with nursing staff at all levels and key personnel from other departments. Strong interpersonal skills and sound judgement are essential.

Duties

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Duties include but not limited to :

• Monitors and reports time and attendance utilizing commonly used pay plans and types of leave, or limited special pay situations.
• Handles clerical tasks, correspondence, and reports compilation in time frames required.
• Supports coworkers and supervisors by preforming administrative work and providing program support as needed.
• Orders office supplies, computer paper and equipment repairs as needed.
• Monitors and responds to non-urgent correspondence at minimum daily while on duty; responses to urgent correspondence withing an hour. Immediately discusses with supervisor if unable to meet time frames.
• Orients other administrative personnel who have timekeeping responsibilities.
• Maintains positive teamwork and resolves conflicts professionally.
• Assists with administrative special projects.
• Tracks, logs, and reports various time and attendance categories, compiling data on salary costs, hours worked, and full-time equivalencies.
• Assists in on boarding new employees by setting up time cards and proper placement in tracking systems.
• Utilizes a range of software applications (i.e., Word, Excel, Outlook, etc.) for timekeeping, email, and staffing.
• Verifies and reviews time reports for accuracy, including overtime, special pay, and FMLA, ensuring required signatures and documentation are in place.
• Attends management meetings to review and apply time and leave policies and regulations.
• Maintains strict confidentiality and protects data from unauthorized release, loss, alteration, unauthorized deletion and in compliance with privacy laws and VA policies.
• Other duties as assigned.

Work Schedule : 7 : 00 AM - 3 : 30 PM (0700 - 1530) Monday - Friday

Virtual : This is not a virtual position.

Position Description / PD# : Program Support Assistant 93156-A

Relocation / Recruitment Incentives : Not Authorized.

Critical Skills Incentive (CSI) : Not Approved.

Permanent Change of Station (PCS) : Not Authorized.

VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Requirements

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Conditions of employment

As a condition of employment for accepting this position, you will be required to serve a 2-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider :

Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02 / 09 / 2026.

You may qualify based on your experience and / or education as described below :

Specialized Experience :

You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to :

Providing clerical, technical, or customer support; maintaining employee records, such as timekeeping, attendance, on boarding / New Hire support; communicating with others, while providing consistent information according to established policies and procedures; and using computer programs to prepare documents.

OR,

Education :

Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed four (4) years of education above the high school level in any field which high school graduation or the equivalent is the normal prerequisite. (Transcripts must be submitted at time of application).

OR,

Combination :

Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond. You must have equivalent combinations of successfully completed post-high school education (beyond the second year) and specialized experience as described above, which meet the total experience requirements for this grade level. (Transcripts must be submitted at time of application)

Preferred Experience : Timekeeping / Payroll Processes

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note : Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here : If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit :

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration / Operations, Security, and Preparedness (HRA / OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests : If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Receiving Service Credit for Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified : applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.