Senior AI Conversation Engineer - Remote

Founded in 1994 and celebrating 30 years in business, Mindex is a software development company with a rich history of demonstrated software and product development success. We specialize in agile software development, cloud professional services, and creating our own innovative products. We are proud to be recognized as the #1 Software Developer in the 2023 RBJ's Book of Lists and ranked 27th in Rochester Chamber’s Top 100 Companies. Additionally, we have maintained our certification as a Great Place to Work for consecutive years in a row. Our list of satisfied clients and #ROCstar employees are both rapidly growing— Are you next to join our team?

Mindex’s Software Development division is the go-to software developer for enterprise organizations looking to engage teams of skilled technical resources to help them plan, navigate, and execute through the full software development lifecycle.

We seek a skilled Senior AI Conversation Engineer to join our team.

Essential Functions

The Senior AI Conversation Engineer will design, architect, and implement robust conversational AI systems (chatbots, voice assistants, or virtual agents) that drive real business value across enterprise systems, with extensive use of Python, SQL, and modern data engineering frameworks.

Key Responsibilities :

• Define conversation flows and dialogue architectures to support multi-turn, context-aware, natural dialogs.
• Develop, write, and optimize prompts to guide large-language models (LLMs) or other generative models toward accurate, context-appropriate, safe outputs
• Fine-tune and / or adjust models (when applicable), including prompt tuning, fine-tuning, or parameter optimization, to align model behavior with product and user goals.
• Integrate conversational AI with existing backend systems via APIs and data pipelines; ensure seamless data flow, context handling, and retrieval when needed.
• Iterate on conversation design through testing : run A / B tests, user simulations, evaluate model outputs (with both automated metrics and human review), debug edge cases, and improve performance over time.
• Collaborate closely with product managers, UX / conversation designers, data engineers, and other stakeholders to define requirements, ensure ethical and safe model behavior, and deliver polished user experiences.

Requirements

Physical Conditions / Requirements

Benefits

Mindex Perks

Professional Development

The band range for this role takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, skill sets, education, experience, training, certifications, internal equity, and other business and organizational needs. It is not typical for an individual to be hired at, or near, the top of the range for their role; and compensation decisions are dependent on the facts and circumstances of each case. The range for this role is $90,000-$120,000

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor, or take over sponsorship of an employment Visa at this time.