Call Center Supervisor - SATOneTouch Direct • San Antonio, TX, US
Call Center Supervisor - SAT
OneTouch Direct • San Antonio, TX, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]2+ years of supervisory experience in a call center environment Strong leadership and team management skills Exceptional verbal and written communication abilities Ability to analyze data and make informed decisions Knowledge of call center operations and metrics Proficiency in call center management software and Microsoft Office Full time . 40 hours per week schedule with overtime opportunities! Great pay . Hourly base salary + benefits! Training . Paid training & development Benefits . Health Care Plan (Medical, Dental & Vision) Growth . Opportunity for professional and personal growth Culture . Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment
Job Description
Job Description
Join our dynamic team at OneTouch Direct , a leader in providing comprehensive contact center solutions to Fortune 500 companies. We pride ourselves on delivering exceptional service while cultivating a supportive and engaging workplace culture. We are currently seeking an experienced Call Center Supervisor to oversee our operations and be a pivotal part of our continued growth.
As a Call Center Supervisor, you will be responsible for managing a team of customer service agents, ensuring optimal performance, and maintaining high levels of employee engagement. You will play a crucial role in driving key performance indicators and contributing to our mission of excellence in service delivery.
Key Responsibilities :
- Lead and supervise a team of call center agents, ensuring adherence to policies and optimum performance.
- Monitor, analyze, and report on team performance metrics, identifying areas for improvement.
- Conduct regular coaching sessions and training to foster employee development and motivation.
- Develop and implement strategies to achieve performance targets and enhance operational efficiency.
- Ensure high levels of customer satisfaction through effective management of service delivery.
- Handle escalated customer queries and resolve complex issues as they arise.
- Collaborate with upper management to align departmental goals with organizational objectives.
Requirements
Join us at OneTouch Direct, where you can drive positive change, inspire your team, and make a difference in the lives of our customers!
Benefits
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Call Center Supervisor • San Antonio, TX, US
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