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Fleet Support Specialist
Fleet Support SpecialistICONMA • San Francisco, CA
Fleet Support Specialist

Fleet Support Specialist

ICONMA • San Francisco, CA
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  • [job_card.full_time]
[job_card.job_description]

Our Client, an EV Manufacturing company, is looking for a Fleet Support Specialist for their San Francisco, CA location.

Responsibilities :

  • Repair Scheduling : Collaborate with the scheduling team to secure repair slots and optimize vehicle repair time.
  • Fleet Monitoring : Review open vehicle issues and generate action plans, ensuring constant monitoring and updates on fleet health.
  • Data Management : Maintain accurate historical data and record-keeping for vehicle health and repairs.
  • Technical Documentation : Assist in the creation and development of technical documentation and processes.
  • Reporting : Support the creation of daily, weekly, monthly, and quarterly reporting on fleet performance and maintenance.
  • Repair Feedback : Close the loop on repair feedback to drive improvements in product design and operations.
  • Quality Inspections : Perform quality inspections of repair orders to ensure compliance with client standards.
  • Parts Management : Support in ordering parts, ensuring parts availability for scheduled and unscheduled repairs.
  • Cross-functional Collaboration : Interface with multiple teams across client to align processes and operations for smooth workflow.
  • Shop Safety Inspections : Conduct monthly shop safety inspections at the location, submitting the results via a Google form to the EHS team.

Parts Requests :

  • Handle VH help requests and in-shop parts requests.
  • Create SAP Manufacturing Orders (MO) for parts, manage parts requests in bo_open_tickets (location-specific Slack channel), and support bulk order creation.
  • Create SERVO Work Orders (WO) and link them to BaseOps Jira tickets. Manage parts requests via LOGX, and track parts installations and dismantling in the Bill of Materials (BOM).
  • Servo Part Replacements : Perform servo part replacements and ensure the creation of a Vehicle Quality (VQ) ticket for the removed part, ensuring traceability through milk run tickets.
  • Service Help Desk : Submit parts requests via AHMO Service Help Desk.

    • Maintenance Tracking :

  • Utilize VHB, VHBA, & VHBB Maintenance to log maintenance results and create a query for new items to be addressed at the next interval.
  • Create BaseOps Jira tickets to reflect upcoming maintenance and collaborate with MR on scheduling weekend services.
  • VEHICLE CALIBRATIONS & TVR MANAGEMENT
  • Vehicle Calibration Requests : Notify relevant teams (FleetOps, MR, etc.) when a vehicle requires calibration and follow up on calibration merging through cal-process-support channels.
  • TVR Tickets : Create TVR VH-ops tickets and collaborate with teams at different locations to complete TVR processes.
  • Vehicle Move Requests : Submit vehicle move requests and notify MR in public channels of planned B service work.

    • Requirements :

  • years of experience in a fast-paced service or automotive environment.
  • Bachelor’s Degree or equivalent experience preferred.
  • Familiarity with automotive repair processes and fundamentals.
  • Strong collaborative mindset and ability to work in a cross-functional team.
  • Must comply with the Substance Abuse Policy.
  • Technical Tools : Proficiency in Jira, Confluence, and familiarity with MS Office / Google Suites.
  • Automotive Service : Prior experience in an automotive service environment is a plus.
  • Multi-tasking : Strong organizational skills and ability to manage multiple projects.
  • Communication : Ability to rapidly communicate and respond using various modes of communication (email, Slack, etc.).

    • Why Should You Apply?

  • Excellent growth and advancement opportunities
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