Volunteer Services Coordinator

Job Title: Volunteer Services CoordinatorFLSA Status: ExemptDepartment: AdministrationReports to: Senior Operations DirectorEffective Date: 01/21/2026Pay Rate: $45,000 annually
Position Overview:
The Volunteer Services Coordinator is responsible for the coordination of volunteer recruitment, management, training, and retention. Assisting with the coordination of special projects and fundraising events within the agency.

HOURS: 40 hours weekly minimum or as necessary to achieve program objectives, tasks, activities, and responsibilities and to effectively document outcome measures and variations. Have the flexibility to work both business (8:30 am - 5:30 pm) and untraditional hours to meet the needs of the program.

Essential Duties and Responsibilities:

• Develop and implement strategic volunteer recruitment plans aligned with programmatic needs.
• Conduct volunteer orientations, interviews, reference checks, and background screenings.
• Match volunteers to appropriate roles based on skills, availability, and agency needs.
• Maintain accurate volunteer files and documentation in compliance with confidentiality and funder requirements.
• Provide oversight of volunteer services management, including monthly orientation and training for volunteers.
• Coordinate and deliver initial and ongoing volunteer training, including crisis intervention, trauma-informed care, cultural humility, confidentiality, and mandated reporting requirements.
• Monitor volunteer readiness and competency prior to assignment to survivor-facing roles.
• Provide ongoing supervision, guidance, and performance feedback to volunteers.
• Serve as a point of contact for volunteer concerns, scheduling issues, and crisis support.
• Facilitate regular check-ins, debriefings, and opportunities for volunteer engagement and recognition.
• Coordinate volunteer schedules to ensure adequate coverage for crisis lines, shelters, advocacy services, and special events.
• Respond to last-minute coverage needs and ensure continuity of services.
• Collaborate with staff to integrate volunteers effectively into service delivery.
• Ensure volunteer activities comply with agency policies, safety protocols, and ethical guidelines.
• Track volunteer hours, outcomes, and performance metrics for internal reporting and grant compliance.
• Participate in program evaluation and continuous quality improvement efforts.
• Represent the agency at volunteer fairs, community events, and outreach activities.
• Build and maintain relationships with community partners, educational institutions, and civic organizations to support volunteer engagement.
• Attend assigned networking meetings monthly.
• Other duties as assigned.

Qualifications:

• Minimum one year of prior supervisory or program coordination experience

Education and Other Requirements:

• Minimum of a 4-year degree in social work, psychology, human services, nonprofit management, or a related field or equivalent experience.
• Must pass a criminal background check, motor vehicle report, and reference checks.
• Must have a clean driving record/ have automobile insurance coverage and, be insurable/ have at least three years of verifiable driving experience.
• Ability to endure tasks that require mobility and keep up with the demands of active children.
• Ability to lift/carry/move a minimum of 40 lbs. for an extended distance.

Job-Specific Competencies:

• Management of volunteers, including scheduling, on-the-job training, professional growth, and documentation.
• Strong planning and organizational skills with attention to detail.
• Ability to demonstrate leadership, communication, and problem-solving skills that encourage volunteers to be engaged with the agency.
• Ability to demonstrate critical thinking skills to assist with in-the-moment issues.
• Sensitivity regarding the issues of family violence and sexual assault and the ability to remain calm in crisis situations.

I have read and understand the essential job functions that have been outlined in the above job description for Bay Area Turning Point, Inc.

Bay Area Turning Point (BATP) believes that equal opportunity for all employees is important for the continuing success of our organization. In accordance with state and federal law, BATP will not discriminate against an employee or applicant for employment because of race, disability, color, creed, religion, sex, age, national origin, ancestry, citizenship, veteran status, or non-job related factors in hiring, promotion, demotion, training, benefits, transfers, layoffs, terminations, recommendations, rates of pay or other forms of compensation. Opportunity is provided to all employees based on qualifications and job requirements.

NOTE: It is the policy of BATP not to hire applicants who have received services from our agency within the previous 12 month period.

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