Technical Support EngineerVirtualVocations • Riverside, California, United States
Technical Support Engineer
VirtualVocations • Riverside, California, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Technical Support Engineer to provide exceptional support to clients using their claims platform.
Key Responsibilities
Serve as the primary contact for external customers regarding the claims management platform
Monitor and respond to new requests and incidents within SLA requirements, maintaining ownership until resolution
Facilitate communications with customers and internal teams to efficiently resolve incidents and requests
Required Qualifications
2+ years of technical support-related experience
Ability to work independently and manage time effectively
Experience with API troubleshooting is a plus
Familiarity with computer languages such as Ruby, Python, or PHP is a plus
Experience using tools like Zendesk or Jira is a plus
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Technical Support Engineer • Riverside, California, United States
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