IT Help Desk Internship

Job Description

Job Description

Description : Company Description

At ViewPoint Partners , we’re all about technology, relationships, and client service. Through our Companies, Fairview and FilePoint we excel in utilizing regulatory technology to provide services that help our investment advisor and investment company clients fulfill the ever changing compliance regulatory and reporting requirements that come along with the financial services industry. ViewPoint Partners’ shared operations team advances Fairview and FilePoint’s mission by enabling each business to spend more time focusing on providing clients with exceptional and tailored solutions.

We are seeking an enthusiastic intern for our help desk support intern team who is eager to expand their technical expertise while providing high-quality assistance to our users. The ideal candidate demonstrates a genuine passion for problem-solving and a strong commitment to exceptional customer service. In this role, you will have the opportunity to collaborate with experienced IT professionals, gain valuable hands-on experience in troubleshooting and resolving technical issues, and play a key part in ensuring efficient and reliable support for our end users. Join our team and help us deliver outstanding IT support across the organization.

Responsibilities

• Responsible for tier 1 support tickets for onsite and offsite users
• Hardware / software set-up for onboarding new hires and as requests come in
• Data entry for password management
• Communicating with teammates to solve problems and help develop new processes
• Help promote a safe and secure network
• Introduction to vulnerability management and patching

Requirements : Qualifications

Working at ViewPoint Partners

At ViewPoint, we understand that our employees are our greatest assets. That’s why we offer competitive salaries, excellent career opportunity and a rich competitive benefits package : including 100% health care coverage for full-time employees AND dependents, as well as dental, vision and life insurance, a 401(k) with a match and generous paid time off.

All employees get the full experience – including a collaborative and supportive work environment, professional development opportunities and companies who truly care about their employees, services and clients. And we take pride in our diverse workforce, because we know that our differences make us stronger.

ViewPoint Partners and its affiliates Fairview and FilePoint are based in Raleigh, NC, which is consistently ranked on U.S. News & World Report’s annual list as one of the Best Places to Live.

What makes us different

EEO Statement

ViewPoint, LLC. and / or each of its affiliated persons and entities (together referred to herein as the “Company”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. In addition to federal law requirements, ViewPoint Partners, LLC. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.