Content Technician

Content Technician

SERVPRO of South Frisco is seeking a reliable and detail-oriented Content Technician to support contents restoration operations on residential and commercial loss sites. This role is responsible for assisting with pack-outs and pack-backs, cleaning and inventorying customer belongings, and ensuring SERVPRO's high standards of quality, safety, and customer service are met.

Key Responsibilities

Contents Restoration Operations

• Perform contents restoration tasks including pack-outs, cleaning, storage, and pack-backs
• Assess damaged contents and follow appropriate restoration methods as directed
• Accurately inventory, label, document, and photograph customer belongings
• Assist with contents cleaning (on-site and off-site), deodorization, and storage procedures
• Handle customer contents with care and help return items to pre-loss condition whenever possible

Team Support

• Work closely with supervisors and team members to complete jobs efficiently
• Follow daily work assignments and meet productivity expectations
• Comply with SERVPRO standards, safety protocols, and company policies
• Communicate effectively with team members regarding job progress and needs

Customer Service

• Interact professionally and empathetically with customers during stressful situations
• Answer basic customer questions regarding contents handling and restoration processes
• Represent the SERVPRO brand positively on every job site

Documentation & Compliance

• Complete job documentation accurately and on time (inventory lists, job notes, photos)
• Coordinate with production management and office staff as needed
• Perform work in accordance with industry standards (IICRC guidelines when applicable)

Safety & Equipment

• Follow all safety procedures and properly use required PPE
• Assist in maintaining contents cleaning equipment, vehicles, and storage areas
• Report equipment issues or safety concerns promptly

Qualifications

• High school diploma or equivalent (required)
• Previous experience in contents restoration, moving, warehousing, or cleaning preferred
• Strong organizational and time-management skills
• Ability to lift, carry, and move contents (up to 50 lbs)
• Valid driver's license with a clean driving record
• Comfortable using mobile apps, inventory systems, and basic computer programs

Skills & Attributes

• Strong attention to detail
• Excellent communication and customer service skills
• Ability to manage multiple tasks and meet deadlines
• Problem-solving mindset
• Professional, dependable, and team-oriented

Work Environment

• On-call availability may be required for emergency response
• Work performed in residential and commercial properties affected by water, fire, or mold damage

Why Join SERVPRO of South Frisco?

• Opportunity for growth within a respected restoration franchise
• Hands-on role with a supportive team
• Meaningful work helping customers recover after disasters