Description
WE OFFER:
Paid Training
Health & Wellness Benefits
Double pay on worked holidays
PTO
Retirement Plan
Working in a team environment
Potential for progression
WORK HOURS:
1st, 2nd, 3rd, and 4th shift available, plus weekend and night shifts
We are looking for Team Members who can perform the following tasks as a Work Order Coordinator (WOC)
Coordinate customer service requirements with onsite maintenance personnel.
Answer phones and enter work orders into the CMMS system.
Oversee the scheduling of technicians and the input of all required information into the CMMS.
Serve as the first contact to customers and vendors.
Implement work order schedules maximizing usage of technicians and other resources.
Run operation reports and provide recommendations to improve efficiency/productivity.
Comply with company safety program and trainings.
Ability to work productively and cohesively in a diverse and multicultural environment.
Perform other duties as assigned or needed.
PHYSICAL DEMANDS:
While performing the duties of Work Order Coordinator, the employee is regularly required to lift and/or move up to 49 pounds. Specific vision abilities required by this job include close proximity vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand; walk; use hands and fingers to handle or fell objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is often required to sit.
WORK ENVIRONMENT:
The work environment is similar to airport operation with vehicular traffic. The employee is regularly exposed to moving mechanical parts, high, precarious places, outside weather conditions, fumes, or airborne particles, toxic or caustic chemicals, cold, and vibration. The noise level in the work environment is usually loud. Employees will work on an airport ramp around aircrafts and around heavy equipment.
QUALIFICATIONS:
High School diploma or GED equivalent
Valid Driver’s License
2+ years of related experience in customer service or dispatching
2+ years of related experience with data entry, scheduling workloads, and processing work orders
Computer skills with proficiency in Microsoft Word and Excel
Excellent planning and organizational skills
Excellent customer service and interpersonal skills
Ability to be badged to work in secure areas of an airport
Ability to work Day or Night shift including weekends and holidays
PREFERRED QUALIFICATIONS:
Bilingual in Spanish and English
Airport Services Work Order Coordinator (WOC) - Miami International Airport - MIA • Miami, Florida, United States
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