Talent.com
Divisional Sales & Operations Manager - Northeast
Divisional Sales & Operations Manager - NortheastWHSmith North America • Michigan, United States, United States
[error_messages.no_longer_accepting]
Divisional Sales & Operations Manager - Northeast

Divisional Sales & Operations Manager - Northeast

WHSmith North America • Michigan, United States, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

The Divisional Sales & Operations Manager leads the retail execution, sales performance, and operational discipline of WHSmith North America stores across an assigned division. This leader drives growth, profitability, and customer experience by ensuring consistent execution of company standards and developing high-performing teams that reflect our values of Customer Focus, Accountability, Drive for Results, and Valuing Our People.

Location : Candidates must live within 30 miles of the airport or be open to self-relocating. (MI, PA, MA, OH, KY, CT)

Key Responsibilities

Leadership & Culture

  • Lead, coach, and develop multi-site managers to build strong leadership and operational capability across all stores.
  • Champion a performance-driven, inclusive culture that prioritizes employee engagement and customer excellence.
  • Partner with HR and Training teams to identify and develop future leaders through coaching and succession planning.

Operational Execution

  • Deliver sales, labor, and profit targets through disciplined execution and data-driven decision making.
  • Ensure all stores adhere to brand standards, policy compliance, and operational processes.
  • Conduct regular business reviews and store visits to assess execution, identify opportunities, and drive accountability.
  • Partner with Facilities and Support teams to resolve operational issues and maintain store readiness.

    • Financial Performance & Planning

  • Analyze sales trends, labor utilization, and P&L performance to develop action plans that maximize results.
  • Manage labor and expense budgets to ensure profitability within assigned division.
  • Support strategic initiatives and new programs that enhance financial and operational outcomes.

    • Cross-Functional Partnership

  • Collaborate with Commercial, Marketing, and Merchandising to launch promotions and assortment strategies.
  • Partner with Facilities and Construction to support store refreshes, openings, and closures.
  • Build relationships with landlords and airport authorities to ensure effective communication and brand representation.

    • Required Qualifications

  • Bachelor’s degree in business, Management, or related field preferred.
  • 8+ years of progressive retail leadership experience with multi-site responsibility.
  • Proven track record of driving sales growth and operational excellence in a complex environment.
  • Strong financial and analytical skills with experience managing budgets and KPIs.
  • Ability to travel frequently and work collaboratively across a matrixed organization.

    • Required Skills & Knowledge

  • Strategic planning and organizational alignment.
  • Data-driven decision making and performance analysis.
  • Collaborative leadership and communication.
  • Problem solving and adaptability under tight timelines.
  • Continuous improvement and operational excellence mindset

    • About Us

    WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

    Legal & Compliance Disclaimer

    WHSmith North America is an equal opportunity employer and considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic under applicable law. All questions above are job-related and designed to assess qualifications and experience relevant to the position. Responses will not be used to discriminate or determine eligibility on any basis unrelated to bona fide job requirements.

    [job_alerts.create_a_job]

    Divisional Sales Manager • Michigan, United States, United States

    [internal_linking.related_jobs]
    Roofing Operations Manager

    Roofing Operations Manager

    Herbert Roofing Inc. • Traverse City, MI, US
    [job_card.full_time]
    Herbert Roofing – Traverse City, MI.Compensation : $70,000-$100,000.OTE , paid weekly on Thursdays.Health, Dental, and Vision Insurance. Career Development Opportunities.Herbert Roofing is seek...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    District Manager

    District Manager

    Subway - 2072-0 • Traverse City, MI, US
    [job_card.full_time]
    Company : Empire Hospitality Group.Location : Multiple locations within designated district.Empire Hospitality Group is seeking a dynamic and experienced District Manager to oversee 8-10 Quick Servic...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Outside Sales Representative

    Outside Sales Representative

    Carter Lumber • Traverse City, MI, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    As a Carter Lumber Outside Sales Representative, your work is first and foremost about creating and maintaining relationships. The building materials industry is booming, so if making connections an...[show_more]
    [last_updated.last_updated_30]
    Sales Manager in Training

    Sales Manager in Training

    All Weather Seal of West Michigan Inc • Grawn, MI, US
    [job_card.full_time]
    Launch Your Leadership Career in Sales.All Weather Seal of West Michigan is hiring driven sales professionals ready to earn big and lead fast. If you’re a confident closer with leadership pote...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Sales Manager Automotive Aftermarket Filtration

    Remote Sales Manager Automotive Aftermarket Filtration

    Thornley Corporate Solutions • Michigan, Michigan, United States
    [filters.remote]
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Sales Manager - Aftersales - Filters - Remote.I'm supporting a global manufacturer in the automotive and industrial filtration space as they expand across North America. We're looking for an experie...[show_more]
    [last_updated.last_updated_variable_days]
    Engineering Sales Manager

    Engineering Sales Manager

    LUZA Group • Michigan, Michigan, United States
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Join a living ecosystem where the future of business is created and experienced every day.Be part of this transformation!. At LUZA Group, passion, perseverance, and the drive to push boundaries defi...[show_more]
    [last_updated.last_updated_30]
    District Sales Manager

    District Sales Manager

    National Write Your Congressman • Traverse City, MI, US
    [job_card.full_time]
    Are You a Driven Leader Ready to Make a Real Impact?.Do you want to transform the lives of others while building a rewarding career with unlimited earning potential? Do you care about the future of...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Sales Lead

    Sales Lead

    Tradehome Shoes • Traverse City, MI, United States
    [job_card.full_time] +1
    Are you looking for a job that provides variety, flexible hours, and pay that rewards those who go above and beyond? Do you want to get paid to learn valuable new skills? Are you ready to turn your...[show_more]
    [last_updated.last_updated_30]
    Outside Sales Representative

    Outside Sales Representative

    Groundworks • Traverse City, MI, US
    [job_card.full_time]
    Foundation Systems of Michigan, A Groundworks Company, is seeking talented Outside Sales Representatives to join their team in the Traverse City MI area!. Our Outside Sales Representatives we call C...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Vision Area Sales Manager

    Vision Area Sales Manager

    Lumenis • MI, USA
    [job_card.full_time]
    [filters_job_card.quick_apply]
    This position requires 50 % or less travel, driving, and flying throughout the assigned territory.Lumenis is a global leader in the field of minimally invasive clinical solutions for the Ophthalmol...[show_more]
    [last_updated.last_updated_variable_days]
    Operations Manager - Traverse City Area

    Operations Manager - Traverse City Area

    The Pivot Group Network • Traverse City, MI, US
    [job_card.full_time]
    Operations Manager | Traverse City, MI.Are you a seasoned professional with a passion for optimizing business operations and driving organizational success? The Pivot Group is committed to fosterin...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    District Manager

    District Manager

    Subway - 32895-0 • Kingsley, MI, US
    [job_card.full_time]
    Company : Empire Hospitality Group.Location : Multiple locations within designated district.Empire Hospitality Group is seeking a dynamic and experienced District Manager to oversee 8-10 Quick Servic...[show_more]
    [last_updated.last_updated_30] • [promoted]
    District Manager

    District Manager

    Subway - 49752-0 • Traverse City, MI, US
    [job_card.full_time]
    Company : Empire Hospitality Group.Location : Multiple locations within designated district.Empire Hospitality Group is seeking a dynamic and experienced District Manager to oversee 8-10 Quick Servic...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Operations Manager (Michigan)

    Operations Manager (Michigan)

    Experts Group International • Michigan, United States, US
    [job_card.part_time]
    The Operations Manager is responsible for leading all day-to-day manufacturing and operational activities within the automotive production facility. This role ensures safe, efficient, and cost-effec...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    General Manager

    General Manager

    Victra - Verizon Wireless Premium Retailer • Traverse City, MI, US
    [job_card.full_time]
    You will have a high level of accountability for all retail store functions and for communicating and implementing the company vision through directing the day-to-day activities of the entire store...[show_more]
    [last_updated.last_updated_variable_days]
    Field Sales Representative

    Field Sales Representative

    Aston Carter • Traverse City, MI, US
    [job_card.full_time]
    Job Opportunity : Delivery Program Recruiter.Great opportunity to work with a brand-new delivery program launching in the area. In this position, you will be responsible for recruiting local business...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Manager in Training

    Manager in Training

    True North • Traverse City, Michigan, United States, 49686
    [job_card.full_time]
    The Store Manager is responsible for the day-to-day store operations.This includes hiring, training, and scheduling team members. As the leader of the team, the store manager is responsible for givi...[show_more]
    [last_updated.last_updated_30]
    District Manager

    District Manager

    Subway - 1419-0 • Traverse City, MI, US
    [job_card.full_time]
    Company : Empire Hospitality Group.Location : Multiple locations within designated district.Empire Hospitality Group is seeking a dynamic and experienced District Manager to oversee 8-10 Quick Servic...[show_more]
    [last_updated.last_updated_30] • [promoted]