Location: Onsite at Crossroads Health Pharmacy in Mentor, Ohio.

Pharmacy Hours: Monday to Thursday 8am to 6pm, and Friday 8am to 5pm. Closed on weekend and many holidays.

Additional shifts available at other Cencora managed sites in the surrounding area once trained and working in this role.

Responsibilities:

• Responsible for the evaluating preparing and dispensing of medications; verifies prescribed medications according to professional standards, facility procedures, and state and federal legal requirements.

• When possible, performs medication reconciliation processes to extend a seamless continuum of care for patients upon discharge.

• Ensures and behaves with a focus on excellent customer service and clinical care.

• Consults with patients regarding individual medications or supplies prescribed, including dosage, frequency, specialized requirements and possible drug interactions.

• Interacts closely with individual patients in order to answer all questions and/or concerns regarding their medication therapy.

• Reviews and evaluates patient's plan of care for therapeutic appropriateness.

• Participates in achieving business goals and metrics for the ambulatory pharmacy, including assisting in marketing events and promotions.

• Assists in the fiscal management of the ambulatory pharmacy to optimize profits and control expenses for the ambulatory pharmacy consistently consulting with the other relevant managers and directors.

• Assists with managing all functions for the ambulatory pharmacy technicians such as hiring, training, terminating, and performance management.

• Monitors the overall performance of all ambulatory pharmacy staff members to ensure compliance with regulatory and organizational policies, practices and approved pharmaceutical dispensing processes.

• Assists in maintaining and executing all established procedures concerning quality improvement, quality assurance, security of controlled substances, and record keeping.

• Submits, reviews, and handles all adjudicated prescription claims to ensure appropriateness of reimbursement, co-pay and related financials and, if needed, follows up all such claims deemed inappropriate.

• Establishes, supervises and maintains all pricing tables, special tier pricing and related pricing structures as deemed necessary for the operation.

• Makes recommendations to the managers regarding any changes to improve operating procedures, or to improve and facilitate patient care.

• Performs prescription verification of all prescriptions and provides technical guidance to pharmacy technicians.

• Promptly and appropriately responds to patient inquiries, requests and issues when situations are escalated to a higher level of authority. Follows through on closing any outstanding patient concerns to provide a superior level of customer care.

• Provides consultation on pharmacy and therapeutic matters to various levels of organizational personnel.

• Assists and reviews daily reporting and scheduling of hours worked for the pharmacy technicians to include sick time, vacation time, personal and holiday time and adjusts scheduling as appropriate to assure optimal patient care is maintained.

• Supervises activities relative to patient profiles and contacts, ensuring that they are updated as needed for insurance verification and regulatory compliance.

• Participates in departmental meetings and in-service training for pharmacy technicians.

• Works collaboratively with organizational personnel on quality, satisfaction, service excellence, clinical care, etc. as needed.

• Performs related duties as assigned.