Estimator / Customer Service Representative

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Our tight-knit team in Lansdale is actively seeking an experienced Estimator / Customer Service Representative (CSR) to join us part time or full time. The Estimator / Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

Estimator / Customer Service Representative Perks and Benefits :

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

More than anything, were looking for a highly collaborative and dependable Estimator / Customer Service Representative (CSR) who is driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in our company's success, and we value contributions from each team member.

Estimator / Customer Service Representative (CSR) Daily Tasks :

• Serve as the primary internal representative to potential and current customers.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone, email or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested (estimating), collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

Estimator / Customer Service Representative (CSR) Role Qualifications :

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
• Prior experience in a print shop and / or as an estimator is a plus!

AlphaGraphics is an established leader in the Printing, Design, and Shipping industries. Our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.

Apply today!