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Sr. Onsite Support Engineer
Sr. Onsite Support EngineerFeuji Inc • Los Angeles, CA, United States
Sr. Onsite Support Engineer

Sr. Onsite Support Engineer

Feuji Inc • Los Angeles, CA, United States
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Position Summary

The Senior Onsite Support Engineer provides high-level technical support for end-user systems, audio / visual (A / V) technology, and executive personnel. This role ensures reliable IT operations across the organization, with a strong focus on delivering white-glove service to senior leaders and maintaining a seamless experience in conference rooms, meetings, and presentations. The ideal candidate combines advanced troubleshooting skills with excellent communication, professionalism, and discretion.

Key Responsibilities

Executive & VIP Support

  • Provide dedicated, white-glove IT support to executives and senior staff, ensuring rapid response and minimal downtime.
  • Manage and support all executive workstations, mobile devices, and remote access configurations.
  • Coordinate with executive assistants to schedule and test A / V and teleconferencing systems before meetings.
  • Maintain the highest levels of professionalism, confidentiality, and attention to detail in all interactions.

Audio / Visual (A / V) and Conference Technology

  • Support, configure, and troubleshoot conference room technologies , including Zoom Rooms, Teams Rooms, projectors, displays, video conferencing systems, microphones, and room scheduling devices.
  • Partner with facilities and vendors to maintain A / V hardware and ensure optimal functionality.
  • Provide on-site A / V support during executive meetings, town halls, and live events.
  • Implement best practices for meeting room setups, device management, and preventive maintenance.

    • Desktop & End-User Support

  • Provide Tier 2 / 3 support for desktops, laptops, printers, mobile devices, and peripherals.
  • Install, configure, and maintain Windows and macOS systems, software, and user profiles.
  • Troubleshoot complex hardware and software issues; escalate when necessary.
  • Support enterprise collaboration tools such as Microsoft 365, Teams, Zoom, and other productivity suites.
  • Maintain asset inventory, system images, and deployment tools (e.g., Intune, SCCM, or JAMF).

    • Operational & Project Support

  • Participate in IT infrastructure and end-user computing projects, including migrations, upgrades, and rollouts.
  • Contribute to documentation, knowledge base articles, and training materials.
  • Mentor junior support staff and help establish support standards and procedures.

    • Qualifications

    Required :

  • 5+ years of hands-on desktop or end-user support experience in a corporate environment.
  • Strong expertise with Windows 10 / 11, macOS, Office 365, and mobile device management (MDM) platforms.
  • Proven experience supporting executive leadership and VIPs with professionalism and discretion.
  • Advanced knowledge of A / V systems (Zoom Rooms, Microsoft Teams Rooms, Crestron, Logitech, Poly, etc.).
  • Excellent troubleshooting, communication, and customer service skills.

    • Preferred :

  • Certifications such as CompTIA A+, Network+, Microsoft Certified : Modern Desktop Administrator Associate , or ITIL Foundation .
  • Experience with Intune, SCCM, JAMF, Active Directory, and Group Policy management .
  • Familiarity with networking fundamentals (TCP / IP, Wi-Fi, VPN) and remote access tools.
  • Previous experience in a fast-paced, executive-facing environment .

    • Core Competencies

  • Exceptional customer focus and interpersonal communication skills.
  • Ability to work independently and under pressure in high-visibility situations.
  • Strong organizational and time management skills.
  • Attention to detail with a proactive, problem-solving mindset.
  • Discretion and professionalism when handling sensitive or confidential matters.

    • Physical & Work Environment Requirements

  • Ability to lift up to 40 lbs for equipment setups.
  • May require occasional after-hours or weekend work for maintenance or executive events.
  • Primarily on-site role with potential for hybrid flexibility depending on business needs.
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