Contact Center Associate

A company is looking for a Contact Center Associate - Authorizer for a 100% remote position.

Key Responsibilities

Authorize repair / replacement of covered systems or appliances

Negotiate pricing with contractors and inform customers of non-covered claims

Provide necessary follow-up to members

Required Qualifications

High school diploma or GED required; equivalent education and experience accepted

1-3 years of customer service experience and / or training required

Knowledge of contract reading and business unit policies

Computer skills including Microsoft Word, Excel, and Outlook

Must have internet access with minimum 4.6Mbps upload / download speeds