Program Aide

ABOUT LIFEMOVES

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.

POSITION PURPOSE

LifeMoves Palo Alto is a new program and once implemented will provide interim supportive housing in Palo Alto 24 family units and 64 individual units. During their stay, clients participate in holistic services tailored to each household's unique needs and goals. Clients receive support to build self-sufficiency and return to housing stability, including but not limited to accommodations, meals, laundry, case management, and therapy. The team supports clients with housing, employment, benefits, physical and behavioral health through case management, workshops, and connection to specialized resources.

The Palo Alto Program Aide plays an important role in keeping the program site safe, welcoming, and running smoothly. Reporting to the Program Director, this position is often the first to respond to client needs, helping with both everyday requests and urgent situations. Additionally the position supports volunteers, donors, and community visitors, making sure everyone feels respected and informed. Key responsibilities include keeping the site secure by monitoring access, completing regular safety checks (rounds), and supporting daily tasks like welcoming new clients, preparing rooms, and organizing supplies.

This role requires strong attention to the safety and emotional well-being of clients, especially during times of stress or crisis. Staff use a calm and compassionate approach to help resolve problems and support stability. By creating a supportive environment, this position helps clients feel safe and builds trust to work toward their goals, including finding permanent housing.

The Program Aide (PA) supports a smooth and welcoming entry process for new clients by coordinating and leading welcomes with care, professionalism, and consistency. When supervisors are offsite, this role is key to observing what's happening at the site, sharing updates, and keeping clear written and verbal communication with the team. Additionally, the role supports program operations by helping with administrative tasks, such as ordering supplies, organizing materials, and assisting with office duties to keep daily activities running smoothly.

ESSENTIAL JOB RESPONSIBILITIES

• Provide calm and supportive crisis response, connecting clients to appropriate resources as needed.
• Support daily operations by responding to needs and questions from clients, volunteers, donors, and visitors with professionalism, compassion, and radical hospitality.
• Monitor site safety through regular rounds and camera observation, maintaining a clean, safe, and welcoming environment.
• Report maintenance or pest issues promptly and assist with pest control by preparing spaces and maintaining cleanliness.
• Manage facility meals, supplies, and donations, ensuring proper inventory and organized storage.
• Support team collaboration by creating reports, updating shift logs, and participating in meetings.
• Maintain high ethical standards, including confidentiality, professional boundaries, and fostering a supportive environment.
• Fully participate in all required trainings, completing them by deadlines, engaging actively, and applying learning to daily work.
• Complete first 90-day trainings including CPR, Mental Health First Aid (MHFA), Nonviolent Crisis Intervention, HMIS, and internal database systems.
• Complete additional required online trainings through Relias on trauma-informed care, homelessness, mental health, substance use, crisis intervention, professional boundaries, LGBTQ+ affirming services, privacy / confidentiality, and abuse prevention / reporting.
• Attend continuing education opportunities to grow expertise and uphold agency standards.
• Perform other duties as assigned to support program, department, and organizational needs.
• Coordinate, conduct, and train staff on client referrals, welcomes, move-ins, transitions, and move-outs, ensuring positive client experiences and accurate documentation.
• Take initiative to observe site operations, provide timely updates, and communicate effectively with the team, especially when supervisors are off-site.

Shift : Sun - Sunday to Thursday (swing shift) 3.30PM - 12.30AM

Educational Requirements :

Service Level Qualifications :

Care Level Qualifications :

COMPETENCIES

SUPERVISORY RESPONSIBILITIES

N / A

TRAVEL REQUIREMENTS

This role may include small amounts of travel to trainings and admin events

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with others in the workplace. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and / or move up to 50 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus.

COMPENSATION AND BENEFITS

This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.

LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non-disqualifying), sexual orientation, membership or non-membership in an employee organization, personal favoritism, lived experiences or any other non-merit-based factor. Candidates who are bilingual / bi-cultural, of color, Native / Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.

This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder's responsibility.

If you require a disability accommodation during the application process, please contact the Human Resources Department at (650) 685-5880.