Account Manager

Account Manager

As an Account Manager, you will be the primary point of contact and trusted advisor for senior client stakeholders.

What You'll Do

• Serve as the primary point of contact and trusted advisor for senior client stakeholders
• Develop a deep understanding of the client's mission, priorities, constraints, and organizational culture
• Lead strategic planning for the account, including roadmap development, risk mitigation, and long range forecasting
• Facilitate executive level discussions, quarterly business reviews, and performance reporting
• Manage and grow relationships with other service component providers for our client engagement
• Own the financial health of the account, including revenue forecasting, margin management, and cost controls
• Ensure compliance with contract terms, amendments, and reporting requirements
• Identify and pursue opportunities for account growth, including new workstreams, change orders, and value added services
• Support proposal development, pricing strategy, and negotiations for renewals or expansions
• As necessary, visit clients and attend trade shows and other industry events to capitalize on networking and relationship-building opportunities
• Act as a client advocate within the organization addressing client inquiries promptly and providing informed recommendations to clients
• Continuously improve the overall customer experience
• Build strong, collaborative relationships with internal and external partners
• Communicate complex information clearly and persuasively to diverse audiences
• Provide executive ready presentations, briefings, and written updates
• Represent the organization in governance meetings, steering committees, and strategic planning sessions

What You'll Need

Physical Demands

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 8111.

$120,000 - $140,000 per year

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and / or other paid time off as provided by applicable law.