Customer Service Representative

Job description

Who We Are

At Bumble Bee Home Services, we're a team that values connection, hard work, and exceptional customer service. For over 10 years, we've been serving our community with integrity, earning an A+ BBB rating and glowing reviews along the way. We're growing fast and need a go-getter with a passion for customer care to join our team and help us deliver the best service in the industry.

What We Offer

At Bumble Bee Home Services, we take care of our team because happy employees make happy customers. Here's what you'll get:

Competitive Pay: $21.00 - $23.00 per hour, based on experience.

Opportunities to Excel:

• Incentives for exceeding booking goals.
• Regular training and professional development to enhance your skills.

Comprehensive Benefits:

• Medical, dental, and vision insurance
• 401(k) with a 4% company match
• Paid vacation and paid sick time
• 6 paid holidays
• Short-term disability coverage.

A Supportive Team Environment:

• Positive, team-oriented culture.
• Career growth opportunities in a fast-growing company

Schedule: Monday- Friday (9:00 a.m. - 5:30 p.m.) rotating Saturdays (7:00 a.m. - 3:00 p.m.)

What We're Looking For

• A Strong Work Ethic: You're ready to hit the ground running and achieve daily contact and booking goals.
• Customer Service Rockstar: Previous experience in customer service, or a call center is highly valued.
• Communication Pro: Exceptional verbal and written communication skills to connect with customers effectively.
• Tech-Savvy Performer: Comfortable using modern software and CRM systems (Service Titan experience is a bonus).
• High-Energy, Positive Attitude: You thrive in a fast-paced environment, juggling multiple tasks with enthusiasm.
• Detail-Oriented: Accuracy is your strong suit, even under pressure.

Additional Requirements:

• Must pass a background check and drug test upon receiving a conditional job offer.

What You'll Be Doing

As a Customer Service Representative, you'll play a key role in our success by ensuring every customer interaction is seamless and efficient. Your daily mission includes:

• Making an Impact Through Connections: Achieve 100+ customer contacts daily through inbound and outbound calls to aid, answer inquiries, and schedule appointments.
• Booking Appointments with Speed and Precision: Respond to leads quickly and efficiently to maintain a speed-to-lead booking rate of 85% or higher.
• Scheduling Success: Secure 12+ booked service calls daily for our technicians, ensuring an optimized schedule.
• Updating Records with Care: Maintain up-to-date and accurate customer information in Service Titan.
• Collaborating for Results: Work closely with our team to ensure all customer needs are met promptly and effectively.

Why Bumble Bee Home Services?

We're more than a workplace-we're a family. Joining Bumble Bee Plumbing means becoming part of a company that values hard work, integrity, and making a difference. If you're ready to make an impact, grow your career, and achieve your goals, apply today.

Bumble Bee Plumbing is an Equal Opportunity Employer.

Ability to Commute:

• Glendale, AZ 85303 (Preferred)

Ability to Relocate:

• Glendale, AZ 85303: Relocate before starting work (Required)

Work Location: In person
Requirements

Salary Description

23-25