Assistant Service Manager -Audi Stuart!

Job Description

Job Description

Are you passionate about delivering exceptional customer service and have a knack for leading a team?  Audi Stuart  is looking for a dynamic and dedicated  Assistant Service Manager  to join our high-performing service department. This is your chance to be part of a prestigious brand and a dealership that values excellence in every aspect of our operations.

About Us :

Audi Stuart is a proud member of the  Murgado Automotive Group , representing the Audi brand with integrity, sophistication, and a commitment to unparalleled service. Our dealership is known for providing luxury vehicles and exceptional service, and we believe that our team is at the heart of this success. Join us to become part of a company that values its employees and fosters professional growth.

Position Overview :

The Assistant Service Manager plays a vital role in ensuring the smooth operation of the service department. This position supports the Service Director in managing day-to-day service activities, maintaining high standards of customer service, and driving departmental performance. The ideal candidate will be customer-focused, detail-oriented, and have the leadership skills necessary to motivate and guide a team of service professionals.

Key Responsibilities :

Assist the Service Director in overseeing all service department activities, ensuring efficiency and customer satisfaction.

Manage the flow of work in the service department, prioritizing and assigning jobs to service technicians based on skill level and job complexity.

Act as a liaison between customers and the service team, ensuring all customer concerns and needs are addressed promptly and professionally.

Monitor and maintain service department performance metrics, including productivity, profitability, and customer satisfaction scores.

Handle customer inquiries and resolve issues in a timely and effective manner, enhancing the overall service experience.

Assist in managing warranty claims and ensuring all paperwork is completed accurately and submitted on time.

Support the training and development of service department staff to maintain high levels of technical expertise and customer service skills.

Help maintain a clean, safe, and organized service environment that complies with company and industry standards.

Participate in meetings with the Service Director and other department heads to discuss goals, strategies, and performance improvements.

Perform additional duties as assigned by the Service Director to support overall department success.

Qualifications :

High school diploma or GED required, associate or bachelor’s degree in automotive technology, business, or a related field preferred.

Previous experience in a service advisor or service management role, preferably in a luxury automotive dealership.

Strong knowledge of automotive repair processes, warranty procedures, and dealership operations.

Excellent leadership skills with the ability to motivate and manage a team effectively.

Exceptional customer service skills with the ability to handle difficult situations with professionalism and poise.

Strong organizational skills with the ability to prioritize tasks and manage time effectively in a fast-paced environment.

Proficiency in dealership management software and Microsoft Office Suite (Word, Excel, Outlook).

Valid driver’s license and a clean driving record.

Strong communication skills, both verbal and written.

What We Offer :

Competitive salary of $100K to $200k with performance-based bonuses.

Comprehensive benefits package including medical, dental, and vision insurance.

401(k) retirement plan with company match.

Paid time off and holidays.

Employee discounts on vehicles, parts, and service.

Opportunities for professional development and career advancement within the Murgado Automotive Group.

A positive and inclusive work environment in a reputable and growing dealership.

Why Audi Stuart?

At Audi Stuart, we believe that our employees are the foundation of our success. We are committed to creating a supportive and rewarding environment where you can thrive. As an Assistant Service Manager, you will have the opportunity to contribute to our high standards of service and be an integral part of a team that values excellence, innovation, and customer satisfaction.

Ready to Take the Next Step in Your Career?

If you are a motivated and customer-oriented professional looking to advance your career in the automotive industry, we want to hear from you! Apply today to join the Audi Stuart team and help us continue to deliver the exceptional service that our customers deserve.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race / ethnicity, color, religion, national origin, gender, sexual orientation / transgender status, age disability, martial / parental status, citizenship status, military status, political affiliation and / or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.