Telecare Team Lead Registered Nurse - Telemetry

Telecare Team Lead Registered Nurse

• Interview, hire, train, support, and develop all Telecare team members.
• Supervise all day-to-day Telecare activities to ensure the timeliest patient care is delivered with all VITAS patients and families.
• Supervise Telecare team's adherence and compliance to all education, quality, workforce management, customer service, operational standards, and KPIs.
• Continuously monitor all day-to-day activities taking place within the Care Connection Center.
• Lead by example to ensure a strong understanding and connection to the VITAS mission, core values, and Care Connection Center cultural platform and initiatives.
• Support all strategies, plans, and implementations as directed by Senior Leadership.
• Emphasis on the supervision of VX data integrity to ensure a clean, billable patient record.
• Monitor and supervise all inbound call volumes and pending referrals to ensure operational service levels are met / exceeded.
• Ensure effective use of all development, counseling, and rewards and recognition tools to most effectively support Telecare.
• Support the Care Connection Center orientation and training programs to ensure that knowledge, skill, and performance standards are met and / or exceeded.
• Proactively identify operational efficiency and customer service enhancement opportunities.
• Work directly with all corresponding programs to support, meet, and / or exceed their individual patient care goals.
• Respond to complaints in a timely manner and maintain quality improvement documentation.
• Support all aspects of financial management, employment process, quality assurance and quality improvement, payroll, admissions, clinical Staff, system operations, business plan development and implementation, human resource policy, and staff development / retention.
• Assist Program, patient care teams in problem solving regarding palliative care measures for pain and symptom management.
• Review Telecare tickets daily to ensure completion and documentation adherence to regulatory standards.
• Collaborate with Telecare PCA or DCS, Program Patient Care. HME, and Pharmacy Management on all clinical and customer service enhancement opportunities.
• Responsible for on-call management team duties, as scheduled.

QUALIFICATIONS

EDUCATION

Associate's degree in Nursing or related field from an accredited college or university or the international equivalent required. Bachelor's Degree preferred.

Current Registered Nursing License required (with no current / pending restrictions)

SPECIAL INSTRUCTIONS TO CANDIDATES