Customer Solutions Manager

Salary: $75,000 - $90,000

About Us:

At Peerless, were not just another manufacturing company - were a team on a mission to grow. Rooted in Buffalo, NY, weve built our reputation on technical expertise, responsiveness, and reliability. But were not stopping there. Were ready to take this company to the next level, and we need bold, driven leaders who want to be part of that transformation.

If you thrive on solving problems, empowering teams, and creating customer experiences that build lasting trust, this is your opportunity to make a lasting impact. Were seeking a dynamic, motivated and strategic player to lead our quoting and customer solutions team.

About You:

Youre passionate about leading people, fixing problems at their root, and finding solutions that create win-wins for both customers and the company. You see the bigger picture: opportunities to make processes better, customers happier, and your team stronger. Youre energized by challenges, motivated by growth, and eager to take charge in shaping the future of a growing company.

Why This Role Matters:
The Customer Solutions Manager sits at the center of Peerless growth strategy. This role directly influences revenue, customer retention, and operational efficiencyand will help define how we scale our quoting and customer experience as the company grows.

As ourCustomer Solutions Manager, you will lead and inspire the team that drives our quoting and order management processesthe beating heart of our customer experience. This is more than a management role; its a chance to empower people, build trust with customers, and spark change that moves the company forward.

This role is designed to grow alongside the business, with increasing influence over pricing strategy, customer experience design, and cross-functional leadership.

About The Job:

Team Leadership & Growth:

• Lead a high-impact quoting and customer solutions function currently consisting of 23 specialists, with the opportunity to scale as the business grows.
• Empower your team to think strategically, problem-solve quickly, and take ownership of their work.
• Support team development through training, process guidance, and cross-functional collaboration.
• Foster a culture of accountability, responsiveness, and continuous improvement.

Quoting & Customer Solutions:

• Oversee all quoting activity with precision, urgency, and profitability in mind.
• Partner with engineering and production to ensure quotes are not just accurate but smart, efficient, and aligned with customer needs.
• Tackle complex requests and challenges head-on, ensuring customers feel supported every step of the way.

Customer Relationship Excellence:

• Be the face and voice customers trust, being responsive, clear, and solutions-oriented.
• Manage expectations on orders and delivery timelines with transparency and professionalism.
• Turn challenges into opportunities to strengthen relationships and build loyalty.

Driving Process & Company Growth:

• Look beyond the task at hand. You identify where processes can be sharper, faster, and smarter.
• Use data, customer insights, and team feedback to improve quoting speed, accuracy, and satisfaction.
• Play a key role in shaping pricing strategies and growth opportunities that position Peerless for long-term success.

Qualifications and Experience:

• Bachelors Degree
• 3-5 years of experience in quoting, pricing, customer service, or order management, preferably in a manufacturing or industrial environment.
• 2+ years of leadership experience with a track record of motivating and growing a team.
• Strong technical and process mindset - understanding how quoting, pricing and production intersect.
• Exceptional communication skills, organizational abilities, attention to detail, and proactive thinking.
• Proficiency in ERP and CRM systems; ability to analyze and interpret data.
• High energy, initiative, and ownership - you dont wait to be told what to do; you make things happen.

Salary:

$75,000$90,000 base salary, based on experience
Competitive benefits package
Professional development and leadership growth opportunities
Direct exposure to senior leadership and business strategy

The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range.

What Success Looks Like in the First 12 Months

• Reduced quote turnaround time
• Improved quote accuracy and margin consistency
• Strong engagement and retention of the quoting team
• Improved customer satisfaction and repeat business

Why Join Us?

This is more than a job, its a chance to lead change, shape growth, and be part of something bigger. Youll work in a collaborative, supportive environment where your voice matters, your ideas are heard, and your leadership directly impacts our success.

If youre ready to bring your passion, leadership, and drive to a growing company thats ready to evolvelets build the future together.

Peerless is an Equal Opportunity Employer committed to equity, diversity, and inclusion. We encourage candidates of all backgrounds to apply.