Patient Service Representative

• Promptly greet and acknowledge patients; inform Medical Assistants and Providers of patient arrivals.
  
• Answer incoming calls promptly and courteously, providing information or directing inquiries as appropriate.
  
• Instruct patients in completing medical history and information forms; review and correct account details as needed.
  
• Obtain complete and accurate demographic and insurance information, ensuring all required documentation and authorizations are in place.
  
• Identify and collect co-payments, co-insurances, and outstanding balances; establish payment plans as authorized.
  
• Explain financial and insurance requirements to patients; refer complex issues to the Billing Department.
  
• Verify insurance benefits and notify patients or staff of coverage limitations or authorization needs.
  
• Scan and upload patient documents (photo ID, insurance cards, referrals, forms) into the EMR system.
  
• Schedule and confirm patient appointments; ensure all necessary referrals and authorizations are received.
  
• Prepare charts for upcoming appointments and communicate any scheduling delays to patients in the lobby.
  
• Maintain and balance cash drawers; reconcile daily transactions.
  
• Protect patient privacy and confidentiality in accordance with HIPAA standards.
  
• Maintain a clean, organized, and professional front-office environment.
  
• Perform other duties as assigned

• High school diploma, GED, or equivalent working knowledge preferred

• None required

Experience:

• Minimum of 1–2 years of patient registration or front office experience in a medical or healthcare setting preferred
  
• Experience with insurance rules and regulations, medical terminology, and EMR systems highly preferred (Allscripts Pro Suite a plus)
  
• Experience collecting payments and explaining financial responsibilities to patients preferred
  
• Knowledge of HIPAA guidelines and office safety protocols
  
• Ability to communicate effectively with physicians, staff, patients, and the public, and establish positive working relationships with internal and external stakeholders

• Comprehensive benefits package including medical, dental, and vision plans
  
• 100% employer-paid life insurance
  
• 401(k) with employer match
  
• Benefits begin the first of the month following hire date (for full-time employees)
  
• Generous paid sick and vacation time
  
• 7 paid holidays annually
  
• Opportunities for growth and advancement
  
• Employee referral reward program