Manager, Technical SupportFluke • Everett, Washington, US
Manager, Technical Support
Fluke • Everett, Washington, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Work with employees to create development plans that align personal values, professional goals, and job duties with project opportunities. Gather feedback from direct interactions, customers, and peers, and communicate it to employees to facilitate improvement. Recognize growth opportunities and provide proactive coaching to help employees navigate challenges. Ensure effective communication with sales teams, service labs, and centers. Apply enterprise business tools to drive organizational improvements. Assist in talent acquisition and onboarding processes for the department. Enhance project teams' effectiveness through data support, reviews, and accuracy checks. Bachelor’s degree in engineering or equivalent practical experience. Minimum of 7 years in technical support or a related field, with at least 3 years in a leadership or managerial role. Proficiency in electrical test and measurement equipment, with advanced troubleshooting and diagnostic capabilities for complex technical issues. Demonstrated ability to lead, mentor, and motivate teams effectively. Excellent verbal and written communication skills for interactions with customers, team members, and cross-functional partners. Ability to thrive in a fast-paced environment, managing multiple priorities concurrently. Strong analytical skills and innovative problem-solving capabilities to deliver exceptional customer solutions. Experience using CRM systems and other support tools for customer interaction and performance tracking. Exceptional attention to detail, resourcefulness, and adaptability in a team environment. Proven organizational and time management skills to handle multiple tasks and direct / indirect reports concurrently. Willingness to travel up to 25%. Physical ability to navigate work environments for 6-8 hours daily.
Fluke Corporation is seeking a Technical Support Manager who prioritizes customer satisfaction above all else. This pivotal role involves providing top-notch support and solutions to our customers while upholding the highest standards of quality and value internally. The ideal candidate will excel in fostering positive working relationships and developing internal talent to ensure an exceptional customer experience.
KEY AREAS OF FOCUS
Responsible for monitoring the organization's technical solutions in support of customers while reducing operational process complexities.
Customer-Centric Strategy : Streamline technical support processes to enhance efficiency and customer satisfaction. Collaborate with technical and business partners to implement agile and scalable solutions, ensuring alignment with customer needs.
Leadership : Lead execution of daily support tasks and own high-priority issues, maintaining adherence to customer expectations and SLAs. Enhance team performance through strategic resource allocation, effective change management, and data-driven decision-making.
Team Development : Guide the technical support team in recruitment, engagement, and skill development. Foster a collaborative culture that promotes continuous improvement and enhances retention and job satisfaction.
RESPONSIBILITIES
Provide Technical Support for Customers, Channel, and Internal Organization
- Develop strategies to improve the efficiency and effectiveness of the technical support team.
- Direct the team in delivering prompt and effective support for electrical test and measurement equipment issues to customers, partners, and internal teams.
- Monitor Performance : Track and analyze performance metrics to meet or exceed performance targets.
- Foster collaboration between departments such as product, service, operations, and sales to gather and relay customer feedback and drive improvements.
- Effectively manage customer expectations and handle escalation processes as vital.
- Take charge of escalated technical support cases, ensuring comprehensive resolution.
- Create and maintain support resources like FAQs, troubleshooting guides, and knowledge base articles to enable customer self-service and streamline support operations.
Establish & Guide Professional Development Plans
Contribute to the Success of the Team
QUALIFICATIONS :
[job_alerts.create_a_job]
Manager Technical Support • Everett, Washington, US
[internal_linking.similar_jobs]
As the Manager - Service Center you directly lead a Team of technical support staff responsible for providing high quality, technical expertise and support to end-users.
You coach your team to provi...[show_more]
Primary Skills : Program Management, Technical Integration, hardware / software testing, manufacturing background, Bachlors degree.
Duration : 6 Months (Possible Extension).Pay Range : $50-55 Per Hour on...[show_more]
Xometry (NASDAQ : XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life.
Xometry's digital marketplace gives ma...[show_more]
This role requires approximately 80%+ travel to support client implementations, site launches, and operational transitions.
Capstone is a North American supply chain solutions partner with more than...[show_more]
The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products.As a membe...[show_more]
CG Tech Services is a Seattle-based Managed Services Provider and IT consulting firm focused on businesses and not-for-profits of 5-500 employees.
We’re looking for humble, motivated, and emotionall...[show_more]
Technical Product Manager (eCommerce Testing & Delivery) Client : .Amazon Location : Seattle, WA Role Type : Contract (W2 or C2C) Eligibility : Must be a U.National, Green Card Hol...[show_more]
Candidate must reside in MST or PST state •.It's not everyday that you consider starting a new career.We're RingCentral, and we're happy that someone as talented as you is considering this role.Firs...[show_more]
Job Title : Senior Technical Delivery Manager.Location : Seattle, WA (Onsite Hybrid).Note : Look for only local profiles.
Telecom Digital Commerce, Customer Data & Experience Platforms.Digital Transfor...[show_more]
Technology Manager of Learning & Adoption.Cooley is seeking a Technology Manager of Learning & Adoption to join the Client Services team.
Cooley Technology embraces a culture of customer service exc...[show_more]
REV is looking for a Technical Product Manager to join our team in Bellevue, Was.In this hybrid role, you will work closely with engineering and architecture teams to drive advanced platform and AP...[show_more]
Seeking a Technical Delivery Manager who will drive our client's on their Digital Platform Engineering (DPE) team! For this position, we're seeking highly motivated self-starter who can lead and de...[show_more]
Step into our legacy of serving working class families, providing life, accident, and supplemental health products to safeguard members of labor unions, credit unions, associations, and their belov...[show_more]
Since 1972, Therapeutic Health Services (THS) has provided evidence-based, culturally appropriate and compassionate behavioral health treatment, programs and services for children, youth, and famil...[show_more]
CG Tech Services is a Seattle-based Managed Services Provider and IT consulting firm focused on businesses and not-for-profits of 5-500 employees.
We’re looking for humble, motivated, and emotionall...[show_more]
CoreWeave is The Essential Cloud for AI™.Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confi...[show_more]
Seattle, WA (No remote) on location from day1 Exact Work Location Seattle, WA (No remote) JD 1.Expertise with programming in (Python or XCUITest) and Java, unit testing, code coverage 3.[show_more]
Job Title : Senior Technical Delivery Manager Location : Seattle, WA (Onsite Hybrid) Experience : 15+ Years < / p&...[show_more]
Service Delivery Manager
Robert Half • Seattle, WA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Technical Program Product Manager : 24-02565
Akraya Inc • Kirkland, Washington, United States
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Technical Account Manager
Xometry • Seattle, WA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Implementation Manager
Capstone Logistics, LLC • Marysville, WA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Senior Technical Account Manager
Relativity • Seattle, WA, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Assistant Technical Services Delivery Manager
CG Tech Services, Inc • Seattle, WA, United States
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Technical Product Manager (eCommerce Testing & Delivery)
Inabia Software & Consulting Inc. • Seattle, WA, US
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Customer Success Manager
RingCentral, Inc • Seattle, WA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Senior Technical Delivery Manager
E-IT • Seattle, WA, United States
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Technology Manager of Learning & Adoption
Cooley LLP • Seattle, WA, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Technical Product Manager
REV LLC • Bellevue, WA, US
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_variable_days]
Technical Product Manager
Kaav • Seattle, WA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Work From Home - Client Support Manager
AO Garcia Agency • Seattle, Washington, United States, 98101
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days]
Support Services Community Relations Monitor
Therapeutic Health Services • Seattle, WA, US
[job_card.part_time]
[last_updated.last_updated_30] • [promoted]
Assistant Technical Services Delivery Manager
CG Tech Services, Inc. • Seattle, WA, United States
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Storage Technical Program Manager
CoreWeave • Bellevue, WA, US
[job_card.permanent]
[last_updated.last_updated_30] • [promoted]
Ops Manager (Technical)
ClifyX • Seattle, WA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Technical Delivery Manager
Sumeru Solutions • Seattle, WA, United States
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_variable_days]