Resident Services CoordinatorBlue Castle Agency • Springfield, MA, US
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Resident Services Coordinator
Blue Castle Agency • Springfield, MA, US
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- [job_card.full_time]
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Job Description
Job Description
RESIDENT SERVICES COORDINATOR
OVERVIEW
A mission-driven property management organization is seeking a compassionate and experienced Resident Services Coordinator to lead the design and delivery of programs that support and enrich the lives of residents living in affordable housing communities. This full-time leadership position works in close collaboration with property management teams to foster resident stability, engagement, and community well-being. The RSC will also play a key role in building partnerships with local service providers and securing funding opportunities to support resident services.
A mission-driven property management organization is seeking a compassionate and experienced Resident Services Coordinator to lead the design and delivery of programs that support and enrich the lives of residents living in affordable housing communities. This full-time leadership position works in close collaboration with property management teams to foster resident stability, engagement, and community well-being. The RSC will also play a key role in building partnerships with local service providers and securing funding opportunities to support resident services.
WHAT YOU’LL DO
- Collaborate with property management teams to identify and coordinate programming that promotes housing stability and resident success
- Support RSCs and site staff in developing resident engagement goals and measurable outcomes
- Design and implement programs that help reduce rent arrears, improve lease compliance, and promote positive resident relationships
- Establish and maintain strong partnerships with community-based organizations, service providers, and funders
- Train RSCs on using an outcome tracking tool to evaluate program success and report results
- Lead efforts to identify and secure funding opportunities at the local and national level
- Analyze performance data and apply findings to improve service delivery
- Host regular check-ins with site teams to problem-solve challenges and plan engagement events
- Understand resident concerns and coordinate support through appropriate referrals and resources
- Oversee the planning of community-building events and seasonal celebrations
- Prepare standardized, site-specific monthly newsletters across all properties
- Maintain accurate records, documentation, and reporting to meet internal and external requirements
- Prepare monthly reports for leadership and funders
- Manage resident engagement budgets and any grant-funded program budgets
- Represent the organization professionally in meetings with local agencies, funders, municipalities, and community stakeholders
- Participate in professional development and organizational training opportunities
WHY YOU MATTER
Your leadership will directly impact residents’ lives, helping them access critical resources, build stronger communities, and remain stably housed. You’ll support a passionate team, develop strategic partnerships, and shape programs that strengthen communities and create lasting change.
Your leadership will directly impact residents’ lives, helping them access critical resources, build stronger communities, and remain stably housed. You’ll support a passionate team, develop strategic partnerships, and shape programs that strengthen communities and create lasting change.
WHAT IT TAKES
- Bachelor’s degree in social work, human services, or a related field
- 3–5 years of experience in community engagement, program development, staff supervision, and partnership management
- Demonstrated success in securing grant funding
- Strong understanding of HUD, Fair Housing, and related affordable housing regulations
- Ability to oversee and support teams across multiple sites
- Excellent written, verbal, and organizational communication skills
- Cultural competency and ability to work effectively with diverse communities
- Experience leading or facilitating community meetings and events
- Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook), outcome tracking systems, and property management platforms like Yardi
- Self-starter with the ability to prioritize, manage deadlines, and work independently
- Flexibility, empathy, and a sense of humor highly valued
- Reliable transportation required for regular regional travel
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Resident Services Coordinator • Springfield, MA, US
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