Intake Discharge Coordinator and Assistant

Position Summary :

Attain Behavioral Health is seeking a compassionate and detail-oriented Intake / Discharge Coordinator & Assistant to support the smooth transition of clients entering and exiting our behavioral health programs. This role is vital in ensuring continuity of care, accurate documentation, and a welcoming experience for all clients and their families. The ideal candidate will have a strong administrative background, excellent communication skills, and a deep respect for confidentiality and client-centered care.

Benefits :

Competitive hourly rate or salary, based on experience (34,000 to 50,000 per year)

Health insurance

Paid time off and holidays

Professional development support

Supportive and mission-driven team environment

Key Responsibilities :

Intake Coordination

Serve as the first point of contact for new client referrals and inquiries.

Schedule and coordinate initial assessments with clinical and medical staff.

Obtain and verify insurance, demographic, and clinical documentation prior to intake.

Ensure all intake paperwork is completed accurately and uploaded into the EMR (Ritten).

Provide clients and families with program orientation and respond to general questions.

Collaborate with business development and front office staff to track admission outcomes.

Discharge Coordination

Coordinate discharge planning in collaboration with clinicians and case managers.

Notify necessary parties regarding planned or unplanned discharges (AMA, completion, transfer).

Ensure discharge summaries and documentation are completed in a timely manner.

Schedule follow-up appointments, referrals, or aftercare services as needed.

Track readmissions and maintain discharge logs for quality improvement and reporting.

Administrative & Assistant Support

Assist the Clinical Director with administrative tasks, calendar management, Excel / Spreadsheets, and documentation follow-ups.

Support program audits, chart reviews, and reporting requirements as needed.

Maintain organized records in alignment with HIPAA and compliance standards.

Help track program utilization, outcomes, and client satisfaction feedback.

Qualifications :

High School Diploma or GED required; Associate’s or Bachelor's degree in a health or human services field preferred.

Valid CDCA certification from the Ohio Chemical Dependency Professionals Board-required.

1-2 years of experience in a behavioral health, substance use, or medical office setting preferred.

Familiarity with EMR systems (Ritten or similar) and HIPAA regulations.

• Mental health knowlegde
• Basic computer skills / Microsoft Teams
• Repport and relationship building

Strong organizational, time management, troubleshooting, and communication skills.

Ability to multitask, work collaboratively in a fast-paced environment, and show empathy in client interactions.

Attain Behavioral Health is an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome candidates from all backgrounds and experiences.