Account Manager

Position: Account Manager

Pay: $60,000-70,000 per year

Location: Tulsa Metropolitan Area

Contract-to-hire

Job Summary

The Account Manager is responsible for managing and growing relationships with assigned clients by serving as their primary point of contact. This role focuses on understanding client needs, ensuring satisfaction, driving retention, and identifying opportunities to expand services or revenue. The Account Manager collaborates closely with internal teams to deliver solutions that align with client goals.

Key Responsibilities

• Serve as the primary point of contact for assigned client accounts
• Build and maintain strong, long-term client relationships
• Understand client needs, objectives, and challenges to deliver tailored solutions
• Manage onboarding, implementation, and ongoing account support
• Ensure timely resolution of client issues by coordinating with internal teams
• Monitor account performance, usage, and satisfaction metrics
• Identify upsell, cross-sell, and renewal opportunities
• Prepare and deliver account reviews, reports, and presentations
• Maintain accurate account records in CRM systems
• Meet or exceed retention, revenue, and customer satisfaction goals

Qualifications

• 2+ years of experience in account management, customer success, or a related role
• 5+ years in a heavy analytical role
• Ability to manage multiple accounts and priorities effectively
• Inputting orders into a software system
• Experience working with CRM software (Salesforce, HubSpot, or similar)
• Experience managing contract renewals and pricing discussions

This position is not eligible for benefits.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.