Talent.com
VP of Implementation and Delivery Management
VP of Implementation and Delivery ManagementDirect Recruiters • OH, US
VP of Implementation and Delivery Management

VP of Implementation and Delivery Management

Direct Recruiters • OH, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Client Summary :

  • Specializes in optimizing efficiency and cost reduction for payers, providers, and pharmaceutical companies.
  • Provides technology-driven services to streamline medical billing, coding, and collections processes.
  • Features the world's largest medical coding team alongside proprietary technology and analytics for unparalleled effectiveness.

Position Responsibilities :

  • Develop and implement a comprehensive client success strategy that aligns with the organization’s goals and objectives.
  • Build and maintain strong relationships with key clients, acting as a trusted advisor and partner.
  • Proactively identify areas of opportunity and implement solutions in conjunction with the operations leadership teams.
  • Oversee the account management team and ensure that all client needs are met in a timely and professional manner.
  • Monitor client satisfaction and identify opportunities for improvement.
  • Collaborate with cross-functional teams to ensure that client needs are integrated into service delivery processes.
  • Develop and implement client retention strategies to ensure high levels of client satisfaction and loyalty.
  • Identify opportunities for client growth and work with cross-functional teams to capitalize on these opportunities.
  • Monitor and analyze client data to identify trends and opportunities for improvement.
  • Stay up to date on industry trends and best practices in client success and incorporate these into the organization’s client success strategy.
  • Provide regular reports to executive leadership on client success, performance and progress.
  • Collaborate with the marketing team to develop and implement marketing campaigns that support client growth and retention.
  • Develop and monitor key performance indicators (KPIs) for assigned clients and ensure that the team is meeting or exceeding these KPIs.
  • Manage the P&L for assigned clients, ensuring that revenue and profit goals are met.
  • Work closely with offshore and onshore indirect teams to ensure that all operations activities are aligned and coordinated.
  • Oversee contract management and service level agreements (SLAs) to ensure that all client commitments are met.
  • Lead the adoption and implementation of Robotic Process Automation (RPA) technologies to improve efficiency and effectiveness of client success activities.
  • Set priorities for solution development and implementation based on client needs and market trends.
  • Manage relationships with vendors and partners to ensure that client success activities are supported by high quality products and services.
  • Leverage opportunities to expand services within existing client base.
  • Participate with Sales and Solutions teams for new client proposals.

    • Key Success Indicators / Attributes :

  • Analytical mindset with the ability to analyze client data and identify trends and strategies.
  • Proven track record of building and maintaining strong client relationships.
  • Excellent communication, negotiation, and interpersonal skills.
  • Strong leadership and management skills.
  • Strategic thinker with the ability to develop and implement effective client success strategies.
  • Strong team management skills, with experience hiring, training, and managing a high-performing team.
  • Proven experience setting priorities for solution development and implementation.
  • Strong understanding of payers and claims management best practices.
  • Strong vendor management skills, with experience managing relationships with vendors and partners.

    • Experience & Skills :

    Required Experience and Qualifications :

  • Bachelor's degree in business, marketing, or related field.
  • 10+ years of RCM experience in the durable medical equipment / medical device space.
  • 10+ years back-end collections and cash posting experience.
  • 10+ years of experience in client success, operations, or related field.
  • 10+ years of experience working with teams in India and the Philippines, with a strong understanding of cultural nuances and effective communication strategies.
  • Experience influencing indirect teams and working with or for an outsource partner.
  • Experience in high claim volume RCM, preferably 2M annual claims, minimum 1M annual claims

    • Preferred Experience and Qualifications :

  • Experience with NIKO Health

    • Compensation $175k-$200k

  • Robust Education Programs : Reimbursement towards CEUs, professional developmentContinuing Education : Free coding manuals, monthly webinars, access to learning labs and refresher courses
  • Opportunities for Advancement
  • Robust Benefits Program
    • [job_alerts.create_a_job]

    VP of Implementation and Delivery Management • OH, US

    [internal_linking.similar_jobs]
    VP of Digital Growth

    VP of Digital Growth

    VirtualVocations • Columbus, Ohio, United States
    [job_card.full_time]
    A company is looking for a VP of Virtual Region & Digital Growth, responsible for overseeing the digital member experience and driving growth through digital sales channels.Key Responsibilities...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    VP, Product Transformation

    VP, Product Transformation

    Columbus Staffing • Columbus, OH, US
    [job_card.full_time]
    At WelbeHealth, we serve our communities' most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no ma...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director, Vendor Solutions

    Director, Vendor Solutions

    McKesson • Columbus, OH, US
    [job_card.full_time]
    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare.We are known for delivering insights, products, and services that make quality care more accessibl...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Program Director - Mainframe Optimization and Delivery

    Program Director - Mainframe Optimization and Delivery

    Ensono • Columbus, OH, United States
    [job_card.full_time]
    At Ensono, we are passionate about being a steadfast ally, challenging norms and empowering our clients to achieve remarkable results. As a leading technology advisor and managed service provider wi...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Director of Development

    Director of Development

    Equitas Health, Inc. • Columbus, OH, US
    [job_card.full_time]
    Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director of Integration

    Director of Integration

    Limbach Facility Services LLC • Columbus, OH, US
    [job_card.full_time]
    To become an indispensable partner to building owners with mission-critical systems.The Director of Integration owns the successful integration of acquired companies into the Limbach Way.This role ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Technology VMO Manager

    Technology VMO Manager

    Innova Solutions • USA,Ohio,United States
    [job_card.full_time]
    [filters_job_card.quick_apply]
    A client of Innova Solutions is immediately hiring for a.Position type : Full-Time, Contract to hire.Provide the agile project management skills needed to assess and restructure procurement processe...[show_more]
    [last_updated.last_updated_30]
    Senior Director, Industry Demand Generation

    Senior Director, Industry Demand Generation

    Circle • Columbus, OH, United States
    [job_card.full_time]
    Senior Director, Industry and Account-Based Marketing.Circle is a financial technology company at the epicenter of the emerging internet of money, where value can finally travel like other digital ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director - Aerospace & Defense Portfolio Management

    Director - Aerospace & Defense Portfolio Management

    Huntington • Columbus, OH, US
    [job_card.full_time]
    Huntington's Director, Portfolio Management.Summary : Huntington's Director, Portfolio Management will manage a book of business in the bank's Aerospace & Defense (A&D) vertical within Huntington's ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Director of Development

    Senior Director of Development

    The Ohio State University • Columbus, OH, United States
    [job_card.temporary]
    Screen reader users may encounter difficulty with this site.If you have questions while submitting an application, please review these frequently asked questions. Current Employees and Students : .If ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director of Development

    Director of Development

    Ohio Children's Alliance • Columbus, OH, United States
    [job_card.full_time]
    Full-Time, Hybrid Staff residing within the state of Ohio will be expected to attend meetings and events as required by their position or requested by their supervisor. These meetings may be held a...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director, Technical Program Management - Capital One Software (Remote)

    Director, Technical Program Management - Capital One Software (Remote)

    Capital One • Columbus, OH, United States
    [job_card.full_time] +1
    Director, Technical Program Management - Capital One Software (Remote).Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large c...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Generative AI and Innovation Team Director (AVP)- Wealth Management Operations

    Generative AI and Innovation Team Director (AVP)- Wealth Management Operations

    Morgan Stanley • Columbus, OH, US
    [job_card.full_time]
    Generative Ai And Innovation Team Specialist.We're seeking someone to join our team as a Generative AI and Innovation Team in Wealth Management Operations to provide support across our Wealth Manag...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director of Transmission Line Engineering

    Director of Transmission Line Engineering

    ANS • Columbus, OH, US
    [job_card.full_time]
    At ANS, we’re not just a consulting engineering firm—we’re a team of trailblazers shaping the future of engineering.Recognized as one of the . Top 10 Hottest Engineering Fir...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director of Growth

    Director of Growth

    Narmi • Columbus, OH, US
    [job_card.full_time]
    Director of Growth / h2pNarmi is how community financial institutions unlock the very latest capabilities in digital banking and account opening so they can move faster, tap new growth opportunities...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Regional Vice President, Majors

    Regional Vice President, Majors

    DocuSign • Columbus, OH, US
    [job_card.full_time]
    The Regional Vice President possesses the ability to manage and motivate a team of Account Executives (AEs) to achieve individual sales quotas where targets will be prospects within the Mid-Market ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Vice President of Security Product Innovation

    Vice President of Security Product Innovation

    Lumen Inc • Columbus, OH, United States
    [job_card.full_time]
    We ignite business growth by seamlessly connecting people, data, and applications in a secure way.Our culture is built by our people, emphasizing teamwork, trust, and transparency, enabling everyon...[show_more]
    [last_updated.last_updated_1_hour] • [promoted] • [new]
    Power & Utilities Portfolio Manager - VP

    Power & Utilities Portfolio Manager - VP

    Associated Bank - Corp • Columbus, OH, United States
    [job_card.full_time]
    At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your gr...[show_more]
    [last_updated.last_updated_30] • [promoted]