Veterinary Assistant - Urgent Care

Veterinary Assistant Job Description

VCA Urgent Care Mar Vista

12108 Venice Blvd, Los Angeles, CA 90066

Reports To : Hospital Manager | Lead | Veterinarian

Practice Type : Urgent Care (Walk-in and Virtual Waiting Room)

Job Summary

Veterinary Assistants at VCA Urgent Care Mar Vista are essential members of the hospital team who support our veterinarians and care team in delivering compassionate, efficient, and high-quality medical care. They serve as the primary medical support staff and help maintain smooth patient flow whether patients arrive as walk-ins or via our Virtual Waiting Room (VWR) system. Veterinary Assistants aid in clinical procedures, patient monitoring, client communication, and hospital upkeep. This role requires adaptability, teamwork, and strong communication in a fast-paced urgent care setting.

Key Responsibilities

Client & Virtual Waiting Room Support

• At the beginning of each shift, review the Virtual Waiting Room (VWR) to identify clients on the waitlist.
• Call clients in the VWR to verify contact information, retrieve visit details, and confirm readiness to arrive.
• Assist the Care Concierge in maintaining accurate records in the VWR.
• Upon check-in, retrieve current and prior medical history for the attending veterinarian.
• Communicate with clients professionally and empathetically, keeping them informed of wait times if needed.

Patient Care & Clinical Support

Scribing & Documentation

Hospital & Equipment Maintenance

Team & Culture

Qualifications

Success Traits

Candidate is compassionate and calm under pressure. Detailed oriented and efficient while having excellent communicator with clients and teammates. Dedicated to maintaining a clean and safe environment and committed to providing gold standard care for every patient.

Pay Range : $20$24 per hour, dependent on experience

Benefits : We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation / sick days, 401(k), generous employee pet discounts and more!