General Manager

Job Description

Job Description

Description : General Manager

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.

Are you ready to be Part of Something BIGGER!

Fox Service Co., a Southern Home Services Company, is looking for a dynamic- General Manager to join a thriving business that believes in work life balance and cares about YOU!

About this role :

The General Manager will be responsible for overseeing sales, operations, and profit / loss, and grow a high-volume HVAC, Plumbing, and Electrical service business. This role requires a proven track record of achieving or exceeding financial targets and the ability to manage and expand the business effectively.

Key responsibilities include maintaining and enhancing customer relationships, demonstrating excellent hiring and training skills for department staff, and fostering a positive and motivational work environment. Developing and implementing procedures and goals aligned with company policies and mission is essential. The role also demands building strong, collaborative relationships with colleagues, other managers and associates, all while promoting and contributing to a vibrant team spirit.

Our organization is committed to developing leaders and decision-makers, offering you significant autonomy along with comprehensive support to help you succeed.

In this role, you will be responsible for :

• Create, communicate, and implement the mission and strategic direction, ensuring every employee feels their role is crucial to the organization's success and that they are part of a larger purpose.
• Lead managers across various layers of a successful organization, guiding them to align with and achieve the company’s strategic objectives.
• Formulate and implement the company’s strategic plan, collaborating with all levels of the organization to ensure effective execution and alignment with business goals.
• Stay informed about the competitive landscape, including external and internal factors, market opportunities, industry developments, and emerging standards.
• Guide the organization through change, including expanding business offerings and exploring innovative ideas and methods.
• Evaluate organizational success using key strategic metrics to assess ongoing performance and make necessary adjustments, utilizing measurable aspects of the work environment.
• Manage and develop leadership staff, including hiring, terminating, and disciplining employees; scheduling; setting priorities; conducting staff meetings; counseling; evaluating performance; and directing work assignments to optimize resource use and customer satisfaction.
• Collaborate with the executive team and senior leadership to ensure well-considered, timely decisions, and effectively communicate ideas and directions throughout the organization.
• Assess workload distribution to optimize manpower utilization and maximize profitability.
• Ensure adherence to all processes and procedures, maintaining compliance with safety and company regulations.
• Assume full financial responsibility for the organization’s operations.
• Address customer escalation issues and ensure customer satisfaction.
• Identify and recommend areas for improvement, striving to enhance overall efficiency and effectiveness.
• Additional duties as assigned.

Required Qualifications :

Preferred Qualifications :

The physical requirements of this job include :

Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.

Benefits :

We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training, and growth plans. Be a part of the team our customers call the finest in the industry.

This is an Exempt position.

Southern Home Services is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state or local laws. This policy applies to all employment practices within our organization.

Requirements :