Sales and Customer Service Agent

Neighbor Success Associate (NSA)

At Surv, we unite local communities by providing jobs that act as a pivotal point for young adults to springboard into a full and meaningful life. Our team is committed to delivering affordable, high-quality odd-job services for both neighbors and businesses, fostering a culture of servitude and connection within our communities.

About the Role

At Surv, our customers are more than just clientsthey are our neighbors and an essential part of the communities we serve. As a Neighbor Success Associate (NSA), you will play a crucial role in shaping their experiences before and after a job is completed. Your role will involve engaging with both repeat and new customers, ensuring they feel valued and integrated into our service ecosystem. This is not a traditional sales position; rather, it's an opportunity to invite members of our community to rediscover the power of service while introducing new customers to the full range of our offerings.

Responsibilities

As Surv continues to grow, adaptability is key. The NSA role will evolve with the needs of the company, and responsibilities may shift accordingly. Primary functions include :

• Achieve Sales KPIs : Consistently meet or exceed key performance indicators (KPIs) related to the total value and number of confirmed bookings. Speed is essential to our customers, so we prioritize creating the most expedited booking process possible.
• Proactively Follow Up with Potential Customers : Conduct routine follow-ups with interested customers to nurture relationships and confirm bookings.
• Handle Incoming Calls Efficiently : Answer every phone call promptly and professionally, ensuring all customer inquiries are addressed without missed opportunities.
• Collaborate with the Operations Team : Work closely with Surv operations and internal teams to gather necessary information and provide comprehensive answers to customer concerns.
• Maintain a Strong Sales Pipeline : Keep detailed records of customer interactions, follow-ups, and potential opportunities to ensure a steady flow of bookings.
• Overcome Customer Objections : Identify customer concerns and objections, addressing them with effective solutions to move them toward a booking decision.
• Stay Knowledgeable on Services and Pricing : Continuously develop expertise on the company's offerings to confidently communicate value propositions and recommend the best solutions for customers.
• Drive Customer Satisfaction : Ensure a positive customer experience by delivering excellent communication, addressing customer needs, and building strong relationships to encourage repeat business and referrals.
• Adapt to Changing Sales Strategies : Stay agile and open to refining sales techniques based on performance insights, customer feedback, and company initiatives.
• Contribute to Team Success : Participate in team discussions, share best practices, and support colleagues to enhance overall sales performance.

What We Are Looking For

Requirements

What Training Will Look Like

The paid training typically takes two weeks to complete, but we consider the initial 90-day period essential for full proficiency. There's a lot of exciting and valuable information to learn, and you'll receive support every step of the wayeven if you've never worked for a home services business before.

Week 1-2

Phase 1 : Understanding the Business from the Ground Up

Week 3

Phase 5 : Monitored Application

Week 4

Training Complete

By the fourth week, you'll be working more independently with weekly reviews to ensure continued growth and success. You will find that you receive a lot of support from other members of the team.

Offer Details

Location : Hybrid (In-office some days)

First 30 Days : Required to work in-office daily

Employment Type : Part-Time or Full-Time available based on need