Customer Service /Researcher

About the job Customer Service /Researcher

The primary purpose of this position is to perform tasks related to taxpayer

contact and case resolution, including specialized research on clients or other

third-party sources, for the Homestead Exemption Audit (HEA) business.

Position Details:

• Type of Position: Full Time/Temp-to-Hire
• Salary: $16 per hour
• Hours: 8:00 am-5:00 pm in-person during the training period, thereafter it will be 8:00 am-5:00 pm remotely with mandatory monthly in-person training sessions.

The ideal candidate must possess the qualities below:

• Bilingual in Spanish and English is required
• Researching skills
• Proficient in Microsoft Office products
• Strong confident telephone voice
• Ability to Multitask
• Self-sufficient
• Prioritize and Re-Prioritize with a sense of urgency
• Customer service skills
• Call center experience is preferred