Supervisor, Complaint Handling

Supervisor, Complaint Handling

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to :

• Career development with an international company where you can grow the career of which you dream.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, student debt program and education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

This position works out of our Sylmar, CA location. This is an onsite role.

The Complaint Handling Supervisor is responsible for providing the direct supervision of employees in the Complaint Handling Group who evaluate, process and / or close product experience reports from the field. Supervision includes the assigning and monitoring of weekly workload to Analysts / File Managers on the team, coaching and counseling team members, and conducting formal and informal performance evaluations. The incumbent is expected to understand all aspects of the complaint handling process, manage resources to meet division goals for complaint metrics, and identify opportunities for improvement and / or better efficiencies in our complaint handling processes. Incumbent is also responsible for monitoring and communicating metrics regarding the quality of the complaint evaluation and investigation documentation performed by other cross-functional groups as well.

As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

What You'll Work On :

Education and Experience You'll Bring :

Required Experience :

Preferred Experience :

Please note that the salary range listed is our full grade range. We usually hire based on the mid-point.

The base pay for this position is $86,700.00 $173,300.00. In specific locations, the pay range may vary from the range posted.