Veterinary Care Coordinator

A company is looking for a Call Center Representative to provide compassionate customer service in a remote setting.

Key Responsibilities

Guide emotional conversations regarding end-of-life and quality-of-life care for pets

Answer a high volume of customer service calls and document pet medical information

Meet productivity and performance standards while providing exceptional service to pet families and veterinarians

Required Qualifications

Experience in high call volume, customer service, or call center environments

Wired Ethernet connection required; satellite internet and hotspots not supported

Ability to quickly learn custom software and programs

Previous work-from-home experience or minimal peer interaction

Must attend a mandatory 4-week intensive training program at the start of employment