Software Support Analyst

A company is looking for a Software Support Analyst to provide technical assistance and support to end-users for various applications and hardware.

Key Responsibilities

Receive and document client issues through multiple sources, classify severity, and notify relevant resources for resolution

Provide level one technical support and assist experienced peers with client problems related to software updates and installations

Verify systems during and after scheduled outages and monitor critical path processing to ensure benchmarks are met

Required Qualifications

High school diploma or equivalent

Typically, a minimum of 2 years relevant experience

Experience in help desk support and POS terminal operations

Preferred : Bachelor's Degree in computer science or a technical field

Preferred : Typically, a minimum of 4 years relevant experience