Technology Operations Support / Help Desk Representative II

About the Role

Second level support resource reflective of expertise and knowledge gained at level 1. Trained in customer service core requirements with demonstrated proficiency with customers, core technologies and work processes.

Your Impact

Demonstrates higher level customer support capabilities through assignments.

Identifies potential opportunities to improve work processes, tools and systems to streamline workflows.

Adept at core customer service skills.

Supports the department as needed on special projects.

Reduced level of oversight required by manager to compete tasks.

Customer Service

Early experience employing customer service skills acquired through Canon training.

Demonstrates consistent respect to customers.

Contributes information to customer database.

Generates customer relationships appropriately.

About You : The Skills & Expertise You Bring

HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.

Associates degree or equivalent preferred.

Must have been a back-up for an install Lead.

Adept at listening to customer and matching their energy, paraphrasing back to understand their concerns / issues, and assuring that they will personally ensure that a solution is found and implemented.

Required to take all necessary steps to obtain security and / or other clearances required by customers to enter the customers' premises.

To be established with Co-op organization in alignment with their course descriptions. Canon courses or equivalent experience.

We are providing the anticipated rate for this role : $20.54 - $28.20 hourly.

Company Overview

About our Company -Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us atand connect with us on LinkedIn at.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• "Dress for Your Day" attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can't get anywhere else

†Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor / subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' ( ) , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us ( ) .

#CUSA

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s) / worksite(s) / territory on your scheduled work days.

Posting Tags

#LI-RH1 #PM19 #LI-Onsite

Location US-PA-Coraopolis

Company Canon U.S.A., Inc.

Requisition ID 33643 Category Customer Service / Support Position Type Full-Time Workstyle Full-Time On Site

Canon is proud to be an equal opportunity / affirmative action employer. Minority / Female / Individuals with Disabilities / Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Click on the following links to learn more "EEO is the Law" poster, "EEO is the Law" poster supplement, NLRA "Employee Rights" poster and Canon's Pay Transparency Statement.

Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at accommodationrequest@cusa.canon.com.