Field Service Representative Analyst

Job Description

Job Description

Description :

As required by the U.S. Government contract

Clearance Requirement : Secret or above clearance

Location : Washington, DC

Onsite Requirement : 5 days onsite

Travel : 25% travel CONUS / OCONUS

At Centex Technologies, we don’t just solve IT problems; we empower organizations to thrive through innovation. Since 2006, we've delivered cutting-edge solutions in cybersecurity, DevSecOps, digital transformation, and forensic investigations.

As a trusted government contractor, we proudly support federal, state, and local agencies with mission-critical services that drive operational excellence. Our culture is built on trust, transparency, empowerment, and family values that shape every client interaction and internal collaboration.

We are seeking talented operations and intelligence professionals to join our team at locations in the United States and abroad. As a Field Service Representative (FSR) Analyst, you will be on the front lines assisting Palantir’s implementation teams to support and strengthen the unique partnerships with Palantir’s client user base.

You will work side-by-side with analysts to train and mentor users, test and troubleshoot technical issues, and develop new use cases, all while solving unique and challenging problems. This may take the form of embedding with users worldwide, as well as downloading your insights directly with Palantir team members in its offices.

Lastly, you will help facilitate collaboration across a global enterprise while ensuring Palantir customers' continued success. Come help solve the world’s most complex problems.

Make a difference!

Key Responsibilities :

• Provide desk-side training to analysts.
• Train analysts / operators in a classroom setting.
• Embed with user groups to deeply understand workflows.
• Proactively develop relationships with users at the customer site and surface use case gaps.
• Build initial dashboard products and assist users with building questions.
• Remain current and up to date on the latest platform features and capabilities.
• Staff the Help Desk by responding to user requests and working with the Palantir engineering team to troubleshoot issues.
• Provide timely and detailed feedback to the Palantir engineering team about the product.
• Consistently communicate product or user issues to the Palantir team.

Centex Technologies and its subcontractors comply with the requirements of 41 CFR 60-1.4(a), 60-300.5(a), and 60-741.5(a), ensuring equal opportunity for all qualified individuals, including protected veterans and individuals with disabilities. We also participate in E-Verify.

Requirements :